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Need some input
I just started at a storage facility and I will soon be managing a store, Ive never worked in self storage so I just need some advice on how to get my store running good and what I can do to get more business and customers..
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Credit Card Processing
Can you store more than one credit card for processing manually?
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How To Stop Deleted/Errored accounts showing up on Reports!
HELP! I need to find a way to remove deleted accounts (deleted and started again due to errors) or at least find a way to NOT have a deleted account show up on a report: When sitelink was set up there was an error with the tax value that messed up a lot of the tenant accounts. Most I managed to fix, but for a few tenants…
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online move-ins and discounts
How are discounts applied to customers that use the move-in functionality from the website? I'm thinking of turning it on but it seems to me that the customer won't have the ability to apply discounts but might be entitled to one. Especially a problem if the customer pays online during the move-in process. Any ideas out…
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If a unit is sold at auction and rat feces/damage is found, can the buyer dispute the purchase?
So we had a recent auction and one of the units that was sold was found to have rodent damage.. The buyer is upset because not only was there a lot of garbage (papers, boxes) in the unit, but also rat feces. The buyer now wants their money back (after going though the unit for 4 days) and is threatening to call the health…
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calendar on the reservation page
Is it just me or is 'Saturday' missing from the reservation calendar on the SiteLink reservation page. I realize that if I turn 'move in' on then a different calendar is used that does have 7 days!! We are a new storage company (in Canada) and don't want to have people moving in on their own quit yet. We want to get…
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Ahhh ... Spring.
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Autodebit Payment
How do you set the date on autodebit when the payment is before rent is charged?
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Online electronic payment.
This is probably a Site Link question, but ill ask here first. We recently added online payment through our website. Our Electronic check payment program (Profituity) requires we submit and then commit ACH payments. But if a tenant applies it after hours through the online system, does it still need to be committed on the…
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Change gate codes for employees
Can someone please tell me how to change the gate code for employees
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RPost/Registered Email
How many are using R Post? I am trying to test it out. I configured it in the email settings in Sitelink set up, but when I send a test email, I get a pop up that it was sent successfully, but I am not receiving the test email. I tried to send a test email to my work email, as well as a personal email, and neither was…
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Edit Letters in Tenant Screen
Good day all! I know there is a way to edit letters by going in the payment screen, selecting a tenant, go to letters, choose document, then filled documents and you should be able to click in the document to edit it/fill in info. Only problem is, we're not sure which permission that is exactly so I can be allowed to do…
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Sitelink not wanting to email a tenant
SO I have this long standing tenant who has always had their invoices, receipts, etcetera, emailed to them. Recently however, the site link isn't wanting to email the invoices. Does anyone know why this happens and how to fix it? This tenant's mail delivery is sketchy at best.
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Manual Updates to sitelink web edition
I had a computer problem here at the office so I was without sitelink for a while. I used my own laptop to download Sitelink, with help from the support team. I have the location code and admin code and have successfully updated Sitelink Corporate. However if I attempt to update the regular program it locks up as soon as…
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Cleaning Outside Rollup Doors
Does anyone have a suggestion to clean the outside rollup doors that does not consist of towels and a bucket of water. We are in the south and pollen is taken over our forest green doors. The owner though about pressure washing, but I'm concerned about the water getting into tenant units. Has anyone had success with…
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Manually Creating Invoice
What is the final step in creating an Invoice. I added the charge and clicked preview. I emailed the invoice to the tenant. But no record of the invoice. I emailed the invoice from the preview screen.
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cut lock fee
How do I add a cut lock fee to a tenant
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Donating a Storage Unit to a 501c3 Charity
We are looking in to offering one of our storage units to a 501c3 Charity. Is there a way to set that up in Site link as a Charitable Donation? Can I generate a report at the end of the year for taxes showing the Donated amount?
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Merchandise: What Sells?
I'm planning to sell merchandise from our facility and I wanted to get everyone's take on what sells the best! Boxes and locks are no-brainers, but what else do people want to buy? All responses are appreciated!
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Online Rentals
I would like to implement the Online Rental feature. Where do I start! Pros & Cons? Thanks
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Sitelink Gate Access for Employees/ Landscapers ??
New to the forum, does anyone know if you can set up a gate code for employees and or crews needing access out of business hours. So far I can see that you can only assign a gate code to tenants. Thanks SJ