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Predefined SMS messages
Does anyone know if you can rearrange the predefined SMS messages? Some fancy combination of keys? Looking for an easier way to put more popular ones on top without deleting all of them and retyping them in a specific order. Thanks.
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Sales Tax
Does anyone know how to not have the sales tax added to the account? I tried in ledger as I did mark no sales tax but tax still populates on the account!
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Multiple Reservations for Same Unit
Not sure if it is just us or what - never happened before. I had a reservation for my 1 10x15 non-climate unit for Monday. Someone was able to go online and rent this same 10x15 non climate unit for tomorrow. I then went in and also rented this same 10x15 non climate unit for today. Udeas as ti why or hoiw this is…
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Prorating in
Hello everyone!!! Currently our company has it set to have all rents due on the 1st of the month. When a new tenant rents from us we prorate them in and they are due on the 1st for the next month. The issue we are having is the new tenant rents their unit on say the 26th of the month and pays a SUPER low rent charge and a…
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INSERTS
IS THERE A WAY TO PUT A PICTURE IN OUR TENANTS EMAIL ( TO SEND THEM A MERRY CHRISTMAS)
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Reversing a Voided Receipt
I voided a receipt this morning and did NOT refund the customer. Is there a way I can reverse this so the payment is applied to the customers account again? I should add that the payment is still being processed with the processor and i do not have authorization to reverse it, and cannot reach anyone in my company who is…
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Late fee settings
Maybe i'm overlooking a simple thing or a setting in another section but we have a site in Nevada and the manager was just going over our lease with me over the phone and he pointed out his customers are only being charged $20 late fee's and not the $20 or 20% that NV says can be done. When I went in to sitelink - tenant…
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Hardware/Desktop
How often do you replace your main computer? Thanks
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Credit Card payments
When taking a cc pmt either over the phone or in person, what information do you collect? How do you know if the payment is over the phone that the credit card isn't stolen or the person using it has permission to use the card? I would like to make the 3 digit code, address and name an area that must be filled in before…
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Software update
Ok it's nice having software updates but when did it change from telling us what was GOING to change to only telling us what has already changed? In the past anytime one of these notices would come out I could click the link and read about all the new features/changes that were coming with the new update and know what to…
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Charging Late Fees
Currently we charge a fixed late fee of $15 regardless of unit size. Does anyone use the "percent of rent" option in Sitelink? If so what percent do you use? Any pros and cons of switching from "fixed" to "percent of rent" option for late fees? Thanks.
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New TXSSA E-Sign?? --TEXAS USERS
Has anyone began using the new TXSSA E-Sign rental agreements? How do you like them? Trying to get prepared because I know Bluemoon will end soon.
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Pre-Leasing for new Construction
Hello All! I'm hoping someone here has some experience in Pre-leasing. I'm not sure the best way to do it. We are adding on new units that are expected to be finished Feb 1st or sooner. We're currently running a pre-leasing special and hoping to have most rented before they are even ready. The owner's are wanting to charge…
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Sitelink Icons....You use them?
Good Day All, Do any of you use the Sitelink icons (smiley face, red star, black star, etc.), and if so what do you use them for?
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Site login oddity
Just curious if anyone else had their login used at an odd time when the system updated on the 10th? I always check login history at our site to make sure people are coming to work on time when i'm off and it showed me logging in at 1:40AM on the 10th from our store PC and IP. Now I love my field of work but i'm not coming…
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Search Warrant Served! Now what???
We had a search warrant served on a tenant yesterday and the unit was emptied out by the police. What do I do now? I have dealt with search warrants in the past but they never found anything before. This time, it was emptied out completely. (Illegal weapons- lots of them!!!) The tenant had only been here for 2 weeks. I'm…
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Manual addition to Auction List?
I have a tenant with a balance that is >60 days past due, which should automatically put him on the Auction List. It did so for four other tenants with >60 day balances. I have two questions: 1) Why wouldn't this tenant appear on the Auction List like the others, and 2) Is there a way to manually add him to the Auction…
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Modify Locations of Multiple Units On SiteLink Map
So, I'm trying to make our SiteLink map more accurate. Is there a way to select multiple units instead of just one at a time to move around after they've already been placed on the map one Thank you
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Tenant Auto-pay List
Is there a way to create a separate list of just "Auto-Pay" tenants so I can more easily check their status? Some have been put on auto pay by mistake and the idea of looking at each and every tenant will be daunting.
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How do you close the "payments" screen without registering a transaction??
Just opened our first site 5 weeks ago. I'm afraid i am not the best computer person, but i'm 28 not 98 so i'm not completely useless with them. But I am finding sitelink very confusing! Anyway - here is just one of probably many future questions: Whenever I open the payments screen and make a change, to exit the screen…
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New TSSA Lease
Anyone in TX also using the new TSSA lease and finding it extremely cumbersome to have to manually fill in info?
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Deleting Invoice
Is there a way to delete an invoice once the daily sale has been closed? I have a client who waited until after the monthly invoice was sent out to request an invoice for a year.. now we give a 10% off for those who pay the year in advance. I have tried to create a manual invoice but it will not let me give the discount to…
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Text Messaging through Sitelink
Does anyone use Texting through Sitelink and if so, which one and how is it working for you. I see there are 3 choices with Sitelink: SMS Resources, LLC Twilio Clickatell
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January OR December (you can decide) Christmas Poll
Ope!
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How Does Your Company Handle Auto-Payment?
Good Day Everyone, I am curious as to how your facilities handle auto-payment? 1. Is it optional? Do they have to sign off a specific form? 2. Is it mandatory with the option to opt-out? 3. Can you accept auto-payment adjustments over the phone? 4. Is it strictly mandatory, with no option to opt-out? Thank you,
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Email set up....
Hello all... have a question and maybe someone can help me with it. Our sitelink email runs thru our gmail account.... due to suspicious activity elsewhere I had to change our email password on gmail account...then changed it on sitelink email set up page..... but when sending emails from sitelink to tenants they always…
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Lag Time for Taking Payments
Is anyone else experiencing lengthy lag times while processing cards? It did it to me yesterday and is still going on today. It usually only takes a couple seconds to approve or decline, but I have been waiting up to nearly 20+ seconds for each walk-in card payment.
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How can I delete one unit from a multi-unit account
I have a tenant who has multiple units and recently added an additional unit and has decided, a month later that they do not need the new unit. There was never anything paid on the new unit and I simply want to delete the unit from their account, removing the unpaid charges. Any suggestions?