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Insurance Selection for Online Move-in
Per Sitelink online move-in instructions, the demo shows insurance selection as Step 1 of 4 steps on the move-in page. However, doing a test run on our home page only shows 3 steps, starting with the account information. We have storsmart insurance and I send it out to customers via e-sign routinely. So is there a set-up…
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StorLogix Report Cross-Referencing
Hello! I have a question about pulling a user report for a specific tenant - often if I pull a specific tenant's access report I will see another tenant name and unit in the report. Units, tenants and codes completely unrelated in anyway. No move-in/move-out involved between them, etc. Does anyone know why this happens? I…
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PTI or DigiTech or ?
We have a remote site that we have been using WinSen Sentinel for gate access since 1993. We were a beta test site for Remote Access. For a variety of reasons I am considering changing and am looking for suggestions & input. Thanks Julie
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SMS Resources Billing
We have had texting abilities since Feb which is fantastic but we have yet to receive a single bill. Anyone else having issues?
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Daily Payments Report - Pay by Name - Normal Payment
In the daily payments report - one of the categories is "Normal Payment", does anyone understand the definition of this category? Is this calling out all payments made by tenants physically at the property? (aka driving to the property and paying the property manager cash, check, credit card, other) Thanks!
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Surface on older metal building
We own a facility that was built in the early 70's that is a metal building that has some type of coating on it that makes it look like a rough "stucco" or more like a "popcorn" ceiling. Anyone have any idea what this could be made of or how it was applied? Over the years dark black stains have appeared due to the old…
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Customers returning their eSign documents
With the ongoing COVID19 we are increasing our usage of eSign move-ins. Everything is working okay up to and including sending the documents to them for eSign. Getting them to return the signed documents to us is another story. Calling, texting, and emailing them has not been effective for about 25% of our new customers.…
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How do I REPRINT a MOVED OUT RECEIPT?
A Tenant was moved out by an employee, and they did not print the MOVED OUT RECEIPT, How do I go back in to print this?
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Emailing Payment History
Why doesn't the customers email address automatically insert when emailing this report? It inserts email address when emailing Ledger & Receipts.
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ACH Commit all Submitted Transactions
Do you have a set time of the day you do this procedure? Do you do it 7 days a week? Is it necessary? Thanks
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Conversion timeframes longer than they used to be?
Just curious as i've never heard this before with all the site takeoves i've done in my years. Maybe i'm remembering wrong but I swore i've been at sites doing transitions from one ownership to another at EOM/FOM's before. Did sitelink change a policy at some point as we're being told now they don't do transitions at the…
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Card Processing
Anyone else having trouble processing card payments this morning?
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SiteLink WebStore Users
Hello, I am curious, does anyone use SiteLink's Webstore as their website with their own unique URL and offer a full online rental + reservations? What I mean by that is do you have the free website template offered with your SiteLink subscription but have had it customized by a developer to use your own URL instead of the…
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PRE LIENS AND LIENS NOT COMING UP ON THE LIST
for a few months now not all preliens and liens are showing up in the daily list. I have to manually go to their accounts and add them and then go to froms and print them. If we have a lot this takes a while. We aldo have old preliens and liens showing up in the prelien and lien list. Any idea why?
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How do i uncombine a unit
Does anyone know how to uncombine a unit i combined in error???? PLEASE HELP!!!