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Tenants "Flip-Flopping" Units
Hello! I have two tenants who know each other and want to switch units. Tenant A has a 10x20 and Tenant B has a 10x10. What is the easiest way to switch units between the two tenants? Tenant A is paid through 6/6/21 and Tenant B is paid through 5/28. Both have a $40.00 security deposit. Can I move both tenants out…
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Name missing on letters
Has anyone had the issue that the clients name would not print on letters ?? It will print the address but no name will show up on the letter.
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One more week to SSA Spring 2021!
Only one more week until we’re together again at the SSA Spring Show in Nashville! This year is going to be bigger and better than ever for our industry. There’s a lot we all want to accomplish next week, but we think the most important thing of all is being able to see your faces, hear your stories, and know that we came…
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How do you get a management action to show up automatically in a tenant's Notes?
When we send a past due notice it automatically posts to the tenant's Notes. Recently developed a Credit Card Declined Notice to advise tenant their CC on file was declined by their bank. We email this notice from the Letters section of their account, but it does not automatically post to their Notes. For now we make a…
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Multiple reservations on a single unit
This has been a problem with SiteLink for a long time; where someone can reserve and pay the fee for a unit online and then someone else can reserve and pay the fee for the same unit after. This creates a serious problem when you only have one unit available. Normally if a reservation is made online during business hours,…
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Tenant's Own Insurance Update
Can anyone tell me if there is an easier way to update a tenant's insurance. The way I know-even if I only need to change the expiration date on their policy is to cancel the proof, complete the transaction, go back in, put the exp date, policy #, insurance carrier, and amount of coverage all over again, then complete the…
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SSA Spring Trade Show
Over the last 18 months, we’ve doubled down on our commitment to help you Do More for your business and we can’t wait to show you everything at the upcoming SSA Spring Trade Show. From our new product launches to our industry-leading contactless move-in features and investment in expanded customer support, we’re showing up…
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Daily Close Column Headings
Running Proof Edit during the day, before closing, our Site 1 shows in the far right hand column labeled "Source" this source for credit card payments - "myHub Autobill Credit Card". For the same type of transaction at Site 2 it shows - "Autobill Credit Card". Site 1 does not use their tablet to close. Anything wrong here?
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Ask An Expert
Was todays' Q & A cancelled?
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e-signing multiple reports
After taking a payment during move-in, I have clicked finish instead of reviewing all the paperwork with the customer to sign. Is there a way to bring up Multiple pages to e-sign? Or do I need to go into customer reports and bring up one at a time?
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Discounts for payments on Storagepug website?
We offer a 5% 6 month and 7.5% 12 month prepayment discount. We are currently using Storagepug for our website and it handles it just fine on move in. But to make payments, no discounts show. I have asked Storagepug about it and they claim its an issue with Sitelinks API for the websites. Does anyone know if this is true…
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Possible to have different administration fees per unit type?
We just switched over to the Davinci Lock system and want to include a lock with each rental on a self storage unit. We were just going to up our administration fee from $10 to $25 to cover the locks on move in, but we also have RV/parking rentals as well and want to leave those spots at $10 for the administration fee. Is…
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Specials Activated
Is there a report in corporate control that identifies all active discounts for each property?
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Exterior Signage, Banners & Hoarding
Just wondered what types exterior signage, banners or hoarding you have outside your self storage facilities to: 1) Allow visitors to find you easily enough 2) Create business from passing trade. Thankssssss
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Allowing Safes for firearms in storage any thoughts?
I had this specific question this week end. As I do not usually take inventory of personal property in units, I would not know what they are storing. I only ask no food and liquids of any kind. Any thoughts would be greatly appreciated.
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Type of Auction
Do you hold live actions for your units? We use Storage Treasures at my current facility and are happy with them. Did live auctions at my last facility (6 years ago), but they were not well attended.
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UPLOADING PIC
We have an Rv section I am uploading pictures of their spot Every time it uploads sideways how can I change it
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Delay After Update?
Is anyone else experiencing a delay between functions after running the Live Update this morning? Every time I hit Save, go back out of a tenant's screen, or pretty much anything, I get between an 8 second to 10 second delay.
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Re-print of previously paid invoices
Good afternoon - I have a tenant who has discovered that his previous book keeper "misplaced" the last year of invoices & receipts - the receipts are an easy reprint - does anyone know if you can re-print the invoices?
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May the 4th be with you today!
“More with powerful technology you will do. Hrmmm.” #maythe4thbewithyou
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Automatic Payments Locking Up
Yesterday & Today I have had trouble with the program locking up while processing automatic payments. Anyone else had issues?