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Having problem swiping cards after updates - Also where is the list of updates?
We are now having problems swiping cards in SlteLink after the recent update which was supposed to fix the "bugs". Anyone else having problems? Also, when we try to look at the list of past updates the link is dead to see the update history.
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Gmail and SiteLink
Recently we had to change the password on our Gmail email account. Since it's connected with SiteLink, now all emails that are generated through the Web Edition can't be sent. I know there is a setting somewhere in SiteLink where I can update the Gmail password connection, but cannot remember where. Does this make any…
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Cut Lock Notice
How do get the cut lock notice removed from Reminders without actually activating it? Thanks
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How do I change rates for current customers of different units sizes to the Street rate?
I have adjusted my street (standard) rates, and now want to have all customers of a certain stay length be brought up to current street rate. I seem to get $ amount or % raise in the Wizard. Neither of these is what I'm looking to do. I have isolated isolated the people who have been with us for X amount of time. I want…
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How can I get my site manager access to edit map on Sitelink?
I'm not sure on how to give the site manager access to edit his sites map. I can do it on my end. I tried goggling it and found nothing.
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SMS Service Provider Recommendations
While I see Sitelink is adding a SMS feature to their customer desired list I need to move forward now and start using SMS. What are your pros/cons and recommendations for a SMS Service Provider? Thanks.
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Days to honor reservation
Currently the website that we will honor a reservation for 7 days. I have changed the defaults within the software to 3 days, how do I get the sitelink portion of the website updated?
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Having issues with SiteLink and/or LiveUpdate?
Alright, I took off for an extended weekend, first time in a long time, and I came back to a mess? I have someone that comes in once in a while to process payments and she messaged me this weekend to say that SiteLink would just hang on the splash screen without booting. I figured she had done something wrong, so I had her…
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What are the best things a manager can do help the business succeed?
Hello, I have been the manager of this facility for a little over 2.5 years. This was a new business that I started with and helped grow. I set up sitelink, built our website (always learning and changing), did advertising, and I work office hours as well as on call. I am the only employee, so I do all of the tasks for…
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Issues with logging in?
Came into the office this morning and tried to log into SiteLink web edition on our laptop, but it wasn't recognizing my password. I tried again, same issue. I restarted the laptop and then tried again, same issue. I am doing a live update (just did an update Monday) right now and it is currently preparing data from the…
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Move out receipts
The ability to email move out receipts would be great. Every update I hope this will happen and hasn't yet. You can email just about every other notice but not the move out receipts. Only email from letters not when doing the actual move out. Why?
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A mistake was made...
Here is the situation that I would like to solicit help on; A payment was made and applied to the wrong account (one unit). The account it should have been applied to has two units. Via Ledger Adjustments, I can go back and transfer that payment to another unit, but I can not split it across the two units. This gives me…
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New Units showing at wrong locations online??
We recently expanded one of our facilities and the new units are showing on our website at sister facilities of the same hub. How do we set these units in sitelink to only show at the one location where they are located?
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Employee Incentive Program
For those of you not owned by a corporation what type of incentive program, if any, do you offer the employees. What are some of your quantitative goals in your program? Thanks!
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Price increase for current tenants
I increased by $5 all units on Oct. 1st through the modify units button. It automatically set the start date for Oct. 2. As of Oct.2 the tenant rate and the standard rate reflected the increase but the amount due still had the old rate.
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Deposits on locks
What's your thought on charging a dep on locks. if they return locks and keys give dep back, Or just sell the locks and keys. Do you think there is a liability issue?