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Payment Receipts Problem
Not sure what happened or when, but the payment receipts are incorrect. I have not modified the original form, but the fields in the <Receipt.ItemsTable> are wrong. The two fields "Charge" and "Total" are exactly the same, when they should be "Charge" and "Balance"(or something similar, not sure of the exact field name).…
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Transferring Units and Insurance
When you transfer tenant from one unit (with insurance) to a smaller unit, how does the insurance on the current unit get transferred, or does it?
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Autopay for linked accounts with two separate credit cards
My tenant has multiple units he wants to pay on two different credit cards using autopay. Is it best to unlink the accounts so the correct card he wishes to pay with automatically will process automatically, or is there a way to keep them linked and autopay on the date due using the card that the tenant has specified for…
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LEASE TERMINATION
Do you have to give them 30 days. I have a customer in the hallway blocking other units. Their unit is packed full with no place to put the stuff
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Changing Anniversary Dates - Method of Payment
I've always used a tenant's CC on file when changing anniversary dates to pay for the number of days needed to advance the date. Had a customer today who uses ACH as his method of rent payment. Don't think I can use an ACH method of payment to advance the date? Can I???
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Rent increase
Is there a limit on how much of a rent increase you can do at a time, per unit?
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Alternate Contact list
Other than printing the whole entire rent roll, is there an easier way to find out who doesn't have an alt contact, so you don't have to print 20 something pages? Is there a report for this?
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Sitelink Error messages popping up
Anyone having Sitelink Issues this morning? 12-20-2021 9am CT We are getting error messages and booted out.......
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Always locked out getting checked by mistake often!
Has anyone else had an issue with the Locked out box accidentally getting checked when opening a tenant's info page? My assistant keeps checking this by accident. You don't have to be over the box (just in the vicinity) for the check to click on. This is frustrating. Also, when I correct it by unchecking... it does not…
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Happy Holidays 2021 - support hours
The Storable Team would like to wish you, your staff, and your family Happy Holidays and a safe and prosperous New Year! In observance of the holidays, Storable Support will be closed on the following days: Friday, December 24th and Saturday, December 25th - CLOSED January 1, 2022 - CLOSED Other than the closures noted…
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linked units
We have several tenants with linked units. If they have 1 of their units in default and overlocked, the program won't allow them access into their other unit that is current. I know how to unlink them, but is that the only way to resolve this issue?
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CRM Review Prior Processing Errors Reports
I recently ran a CRM with hundreds of emails and several dozen failed and I did not print the error report in time, so I am not sure which tenants did not receive the CRM email. Is there anyway to review a past error report, or quickly find which emails did not go through without looking through every individual tenant…
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Security Scope Camera
Does anyone use a security scope camera, similar to what Chateau sells, to look under/over unit doors and see what's inside the unit? If so what brand and how do you like it?
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Success is only a "brief" hold away
Two weeks running had almost the same identical situation
trying to get help from Sitelink. Week one – called Sitelink put on “brief” hold waiting for
tech. Tech answered, I provided corporate
code, location code, and using web addition. Put on “brief” hold while tech checks info and finds account. Told tech my problem,…
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Get me out of the office! Tablet?
Hi, first timer here. I did a search and most of the tablet info is pretty old. My office is in my house which is next door to the storage property. It's only 211 units but being in constant close proximity to the biz makes for a 7 day job. I'm supposedly "closed" on Sundays and Tuesdays but was thinking of changing the…
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Windows 11
Does SiteLink work with Windows 11? Any updates?