"Not verified" on CC payments

jessicadunning

Hello, 
We just recently switched to SiteLink's CC processor, when we go to the CC payments report it is showing not verified on all of the payments.  When I was on the phone with SL about learning the new process with their CC payment processors the lady told me not to worry about it, but I would like to have a better understanding of what this means and to make sure we are doing things correctly?

TIA

i43storage

I would get a second opinion as well.  Not being verified can add up in unnecessary expenses.

storable_support

Hi, @jessicadunning. The below legend may be of help to you -- you'll find it at the end of most Payments reports. It's likely that the "not verified" indication is because the advanced report wasn't run (which is okay). However, I'd be happy to look into this more for you and provide more peace of mind. Please send me a private message with your phone number. Thank you, Amy C.  

MamaDuke7

storable_support said:

Hi, @jessicadunning. The below legend may be of help to you -- you'll find it at the end of most Payments reports. It's likely that the "not verified" indication is because the advanced report wasn't run (which is okay). However, I'd be happy to look into this more for you and provide more peace of mind. Please send me a private message with your phone number. Thank you, Amy C.  

The "Not Verified" refers to the AVS, not the transaction itself.  It shows on the Credit Card Roll report.  And since switching to Storable Payments, no AVS is verified.  That AVS verification saves us money on the transactions.  

I also have noticed that when the payment confirmation pops up on each transaction, it no longer even mentions the AVS.  With our previous processor, we were notified if the address was correct or not.

themage

Just to clarify: On the "credit card payments" report, the transaction status column, which is showing "not verified" for many of us, has nothing to do with AVS. It is entirely possible that you aren't getting AVS matches, too, but that is not indicated in that report.

MamaDuke7

themage said:

Just to clarify: On the "credit card payments" report, the transaction status column, which is showing "not verified" for many of us, has nothing to do with AVS. It is entirely possible that you aren't getting AVS matches, too, but that is not indicated in that report.

Oops!  My mistake.  I'm so sorry!  Then her first answer should be what you need.