StorLogix, Multiple Own Units and Alarms Going off

Jarrod_Verde

Two of our properties have individually alarmed units and use StorLogix. When a customer with multiple units enters (and the doors should disarm) the alarm on one of the units still go off. Any solutions or settings to check? 

Pictures or links would be nice 

MamaDuke7

I would make sure the units are linked in Sitelink and therefore have the same access code.  If they aren't linked, then it's a separate code for each unit and that would cause the alarms.

Jarrod_Verde

@MamaDuke7 Yes, they are all linked in SiteLink and updated all users and tenants. Do you have experience with StorLogix?

MamaDuke7

Yes, that's what I use.  The next step would be to make sure they are all linked to that code in Storlogix.  I find that sometimes Storlogix doesn't have things properly connected even after updating all accounts.