Current Tenant Adds a Unit...

helenatim

I am sure this has probably been discussed already, but when a current tenant adds a second unit, is there any way to add them to autopay automatically? Or do I call them to get their cc number again.  Or have them go to the website and setup autopay?  Thanks...

ESS

We used to be able to save without finishing, then go back, run the card, and select Yes to add it. Now, it will let you run the card from the other account when they're linked, but it doesn't ask anymore if you want to add it to autopay.

helenatim

ESS said:

We used to be able to save without finishing, then go back, run the card, and select Yes to add it. Now, it will let you run the card from the other account when they're linked, but it doesn't ask anymore if you want to add it to autopay.

That's what I found too. Perhaps Storable could change this so we still cant see the card info, but can add it to autopay.

AKKathie

I have found that you can go to Tenants under Customers in your home screen, choose the Tenant that you want to add the card number to (useful if they are updating a card on file) and on the right choose Multi Unit Credit card.  Select both or all units and then add the card.
Yes if they already have a card on file then you will have to do a separate Autopay Authorization for them because the system is set up where if they move out of the first unit it doesn't delete the Autopay on the 2nd unit.  It is designed to treat them as separate pmts but joined under one account name.

gsbhm

Before you could add a new unit to an existing account and not take a payment at move in, Then go to payments and the credit card info from the existing unit would be auto populated.  

storable_support

We have a feature improvement on our roadmap to make it easier for you to share a card between units. Keep an eye out for this update in the future. -Lyndsey H

ESS

storable_support said:

We have a feature improvement on our roadmap to make it easier for you to share a card between units. Keep an eye out for this update in the future. -Lyndsey H

Is there a technical/security reason why the ability to previously do it, was taken away?

storable_support

@ESS, yes it was a security reason. It wasn't secure to see/copy/paste full credit card numbers so it was removed from the system. -Lyndsey H

ESS

storable_support said:

@ESS, yes it was a security reason. It wasn't secure to see/copy/paste full credit card numbers so it was removed from the system. -Lyndsey H

I never had access to see the full card numbers. I'm talking about when we could run the card from a linked unit, then it would prompt us to add it to autopay for the other that we're charging it to, click yes, then the system would place it on AP for us

kmckee504

Yes, please and thank you if this is changed to allow auto cc to populate to additional linked units!  Big issue here with lots of tenants with mulitple units.