Is there a new way to complete a 6 month or 1 year payment?

dperry

Hello!
Last week, on Saturday, a tenant called to say she wanted to pay a years worth of rent.
However, when I tried processing it, it would not let me do that, plus, it told me I needed more money which I know for a fact, was incorrect.
This is not the first time a tenant wants to pay in advance- yes, it's been a long while. (We finally had to do it a different day because I wanted someone else in the office (on Monday)  to look to see if I was missing something. We finally set it up as if this was a new tenant and the payment run that way, so we lost the tenant's original history.
I sent the issue to sitelink support last Saturday, I am still waiting to hear back.

Please send me the instructions so we know what happened. We certainly do NOT want this to happen again.
Thank you.

BusyProperties

When you go in to take a payment, you will change the periods from 1 to __ then check the box Make Future Charges. If you need to discount anything you can click on Edit Charges & Payments THEN just be sure to click OK to save it. 

AnitaJohnson1269

BusyProperties said:

When you go in to take a payment, you will change the periods from 1 to __ then check the box Make Future Charges. If you need to discount anything you can click on Edit Charges & Payments THEN just be sure to click OK to save it. 

Also *Note that if there is a rate increase pre-scheduled, the system will adjust the rate accordingly.  i.e. If paying 6 months and rate changes +$10 after 3 months, the last 3 months will be $10 more. 

dperry

That didn't work, it only gives a discount up to 6 months

MamaDuke7

dperry said:

That didn't work, it only gives a discount up to 6 months

That would be how the discount is set up.  It's probably set to 6 months.  You'd need to create a new discount and set this field to 12 months.

dperry

So that is the weird thing, it used to be set up for a 6 month or a 12 month discount. Now it doesn't show a 12 month at all.

MamaDuke7

dperry said:

So that is the weird thing, it used to be set up for a 6 month or a 12 month discount. Now it doesn't show a 12 month at all.

Cool.  Just create a new one exactly how you want it!  At least you found the problem and can fix it for the future.