Is there a new way to complete a 6 month or 1 year payment?

dperry · February 19

Hello!
Last week, on Saturday, a tenant called to say she wanted to pay a years worth of rent.
However, when I tried processing it, it would not let me do that, plus, it told me I needed more money which I know for a fact, was incorrect.
This is not the first time a tenant wants to pay in advance- yes, it's been a long while. (We finally had to do it a different day because I wanted someone else in the office (on Monday) to look to see if I was missing something. We finally set it up as if this was a new tenant and the payment run that way, so we lost the tenant's original history.
I sent the issue to sitelink support last Saturday, I am still waiting to hear back.

Please send me the instructions so we know what happened. We certainly do NOT want this to happen again.
Thank you.

BusyProperties · February 19

When you go in to take a payment, you will change the periods from 1 to __ then check the box Make Future Charges. If you need to discount anything you can click on Edit Charges & Payments THEN just be sure to click OK to save it.

AnitaJohnson1269 · February 19

BusyProperties said:

When you go in to take a payment, you will change the periods from 1 to __ then check the box Make Future Charges. If you need to discount anything you can click on Edit Charges & Payments THEN just be sure to click OK to save it.

Also *Note that if there is a rate increase pre-scheduled, the system will adjust the rate accordingly. i.e. If paying 6 months and rate changes +$10 after 3 months, the last 3 months will be $10 more.

dperry · February 19

That didn't work, it only gives a discount up to 6 months

MamaDuke7 · February 19

dperry said:

That didn't work, it only gives a discount up to 6 months

That would be how the discount is set up. It's probably set to 6 months. You'd need to create a new discount and set this field to 12 months.

dperry · February 20

So that is the weird thing, it used to be set up for a 6 month or a 12 month discount. Now it doesn't show a 12 month at all.

MamaDuke7 · February 20

dperry said:

So that is the weird thing, it used to be set up for a 6 month or a 12 month discount. Now it doesn't show a 12 month at all.

Cool. Just create a new one exactly how you want it! At least you found the problem and can fix it for the future.

Stevenlandon76 · October 16

This may be related to how SiteLink handles advance rent payments or how the tenant's account balance is calculated. I would first check the payment schedule, outstanding charges, and any limits on advance payments before processing it again. Since setting it up as a new tenant removed the original history, I would avoid that workaround and ask support to confirm the correct procedure. It would also help to review the transaction logs to identify why the system requested extra funds.

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Is there a new way to complete a 6 month or 1 year payment?

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