Credit Card Processing - how to override 30-day late block

vikki
vikki Registered User ✭
in SiteLink General Discussions
Hi all. I've learned there's an industry standard to block credit card payments after a tenant is 30 days overdue but I haven't found the reasoning behind this. Is there a way to override that 30 day block (i.e., a family member is calling to pay the balance but can't pay by CC because the account is 30 days overdue)?  Seems like any opportunity to take a payment is preferred over nothing but maybe I'm overlooking a critical detail here. Thanks for the input! 
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Best Answer

  • ESS
    ESS Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭
    Answer ✓
    If you're system is setup to not accept them, that can be changed in Setup under Payments.
    We do not allow card payments after a lock is cut and they are in auction status, because there is nothing stopping them from claiming a chargeback after they've moved everything out. We only accept cash, cashier's check, and money order after a lock is cut so there are no financial risks afterwards (NSF check or chargeback).

Answers

  • storable_support
    storable_support Registered User, Registered Moderator, Community Manager ✭✭✭✭✭
    Hi, @vikki. If you're using SiteLink Web Edition, then it does not prevent (full) cc payments at any point. However, it can disable partial rent payments - from any source - after a certain past-due threshold. This is controlled in the Program Defaults > Payments tab.

    If you're using the SiteLink Web Template, you can disable     online payments at a past-due threshold and that is managed in the CCC Web Template setup.

    Hope this helps! ~Amy C. 
  • mistore
    mistore Registered User ✭✭✭
    storable_support said:
    ...it can disable partial rent payments - from any source - after a certain past-due threshold. This is controlled in the Program Defaults > Payments tab.
    If this setting is set to "0", does this disable the function and allow partial payments at any time, or does it just set a no partial payment tolerance?
  • MamaDuke7
    MamaDuke7 Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭
    mistore said:
    storable_support said:
    ...it can disable partial rent payments - from any source - after a certain past-due threshold. This is controlled in the Program Defaults > Payments tab.
    If this setting is set to "0", does this disable the function and allow partial payments at any time, or does it just set a no partial payment tolerance?
    Set to "0" allows partial payments.  But there's still a separate setting for partial payments online, which is in CCC.

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