How do I capture a payment in Sitelink that was made on my website?

Clucas · April 2018

Hello! I am VERY new to sitelink and I received an email that someone has paid online and in our old program we just hit the online button and processed it. I do not see anything that allows me to capture this online payment. Please help! Thank you in advance

i43storage · April 2018

Hello Clucas! If they paid online using the Sitelink smd server - it should show up as paid in real time in Sitelink. There should be no need for you to do any processing (other than close out the day).

Clucas · April 2018

Thank you for the reply! The only thing is, when we get the email that a payment has been received, it doesn't tell us who.

Clucas · April 2018

Is there somewhere on Sitelink I can go to see that?

Clucas · April 2018

I actually checked out credit card site and it has not been posted. :O

i43storage · April 2018

You could go into Daily Close and click on "Proof Edit." That would show all of your payments made since your last Daily Close.

Clucas · April 2018

ahhh YES, good idea! Thank you so much!!

Clucas · April 2018

Nope, it is not there. I have this question out to our corporate office so hopefully someone there knows.

Orkocean · April 2018

As i43 said, proof edit would show. You can also pull the receipts for the day. If it stated they paid online and it has not hit your sitelink or your CC processor yet you might want to reach out to tech support as a setting may be off in your sitelink setup.

Clucas · April 2018

Yeah something is off. Thank you!

How do I capture a payment in Sitelink that was made on my website?

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