Deleting charge after end of day
A tenant's payment was accidentally put into the system for more than what they paid...the payment was $101.00, but instead $1,010.00 was entered. This caused the system to add charges for the assumed prepayments. The payment was deleted and corrected and an end of day was done. Now the charges still exist, and I can't delete them due to closing out the day. My solution was to use the credit option, which zeroed out the charges, but now it says that the tenant is paid thru 9/15/2018...they should show that the are paid through this month. I can't find any help on this problem.