Manual Updates to sitelink web edition

Matt_W · April 2019

I had a computer problem here at the office so I was without sitelink for a while. I used my own laptop to download Sitelink, with help from the support team.
I have the location code and admin code and have successfully updated Sitelink Corporate.
However if I attempt to update the regular program it locks up as soon as it starts.
It says 'Ready' and then hangs up. I have uninstalled and re-installed the program with no success. Has anyone else had this problem? Is there another way to update it? I went into the root folder on my C drive and went to live update through there, same problem. I'm not able to log into it as it needs to update first.

themage · April 2019

There are a few possibilities. Sometimes the first update takes a long time and seems like it is frozen. Sometimes, if you have hard drive compression turned on in windows, it can cause the Sitelink's database to refuse to install. I have also had a problem with an older installer not wanting to work. Make sure all older versions of Sitelink and the installer are removed and try downloading it again. Also, I think the installer needs to be run from an admin level account in window. Sitelink support is usually very good at helping iron out these issues and more.

Manual Updates to sitelink web edition

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