Reversing an NSF reversal?

marketer_kristy · May 2019

Hello. So I was under the impression that the only way to reverse a payment was via NSF reversal (without all the NSF stuff checked). I reversed a credit card transaction today, but it is still showing up on my ledger as a processed payment, and it is still showing up on the website. I attempted to void the receipt and now I can't because it was NSF flagged. I was going to void the receipt in SL and go into First Data and reverse the payment from there.

Is there a way to reverse a NSF reversal?

marketer_kristy · May 2019

It looks like I've had this issue before.

If anyone knows how I can fix this, that would be great.

AnitaJohnson1269 · May 2019

Unfortunately, once a NSF receipt has been created, it can't be reversed or deleted.
In the future, any reverse payment, go to the adjust ledger and void the receipt. You can do this if it is on the same day. Otherwise you would have to issue a credit and refund. If it is a credit card payment, make sure it voids/refunds in you payment processor's site as well.

I had to learn this the hard way.

marketer_kristy · May 2019

AnitaJohnson1269 said:

Unfortunately, once a NSF receipt has been created, it can't be reversed or deleted.
In the future, any reverse payment, go to the adjust ledger and void the receipt. You can do this if it is on the same day. Otherwise you would have to issue a credit and refund. If it is a credit card payment, make sure it voids/refunds in you payment processor's site as well.

I had to learn this the hard way.

Same. LOL. Thanks so much for your help.

Reversing an NSF reversal?

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