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Credit charges posting under the wrong column issue?
Has anyone has had an issue where credit card charges posted to
accounts showed up under the Ledger column for Charge, but the charges were
included in the Receipt column under Checks. All of the individual payments were credit cards and show they were posted as credit cards. None of our other daily reports have had an…
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Can you access tasks and letters in myhub?
Is Tasks and Letters available on MyHub?
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myHub and Web edition Tenant Notes
We had an enquiry today from someone that one of our "Long-Time" employees remembered as being a trouble tenant. Per our usual policy, we looked them up in Web edition to review their previous notes to see if we wanted to take the risk of renting with them again. Their accounts (tenant has rented 3 units with us over the…
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BIG NEWS! New SCP course launched: SiteLink myHub
The course you've all been waiting for is now here! Announcing our 4th course in the popular SiteLink Certified Professional training and development program. Get certified in SiteLink myHub today! New enrollees welcome, simply go to training.sitelink.com to register.
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Best tablet for edocs and myhub?
If you use edocs with a tablet do you have any recommendations for which tablet we should use?
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SiteLink Site map dimensions restrictions?
Hi, Lately I've been working on setting up our site map. We have a uniquely shaped property; it is one long, narrow strip of storage unit buildings that stretches for over a mile. I found myself running out of space to add units very quickly. Is there any way to extend the dimensions of the site map canvas, so that I can…
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Move-In From Lead to Lease * MyHub
I am having a problem with converting a reservation to a move-in thru MyHub. I have checked all of the options, but it will only let me edit the tenant. Can anyone advise me how to move in a tenant from MyHub please? Second part to my question: After the tenant has been moved in, since there is no access to Letters in…
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Reminders
Hello All, I'm a big fan of myHub and all the cool things it can do, but I've run into a bit of a snag. On SiteLink Web Edition, reminders can be set for everyone or just a specific person. Is there a way to view these reminders in myHub that I just haven't figured out? The calendar (where reminders are stored in SLWE) is…
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Can I change the Name of an attachment?
How can I change the name of the attachment without changing the subject line of a completed rental agreement confirmation? Ours is really wordy when a customer has completed a rental agreement digitally and we email the copy to them, It looks like this when it is sent back to us:…
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Daily Close
Are we able to do a Daily Close from myHub?
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Exciting new myHub feature! Process invoices and recurring payments in the background
Background Auto-billing, Invoicing in SiteLink myHub now available! * Start the batch processing and then continue with other activities * Invoice one-by-one or in large or small batches * myHub emails receipts to tenants depending on setup preferences * More overnight billing options coming soon Read all about it in the…
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myHub Location Drop-down
Hi All, Is anyone else experiencing an issue with the myHub drop down menu for locations? We are supposed to have 6 locations to chose from. Right now the only way to access is to log out and back in under the location code appropriate. And any suggestions for a fix?
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Working towards a paperless office....
I would like to know if there is anyone that can walk me through the process of using Sitelink MyHub, lead to lease, then the e-sign feature? I've watched the videos from Sitelink but I am interested in learning your process if you are currently doing this. Are you still using an Occupant information sheet and are you…
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Removing Walk in's
Does anyone know how to "walk back" the number of walk ins in sitelink? We accidentally added too many at close and now the system is showing us to be far too high.
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Tenant List in MyHub
Today I tried to use MyHub for the first time to take a payment. We have 60 tenants but only 7 are showing in MyHub and not the one I want to take a payment from. Anyone know why or how to fix it?
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Making Lead to Lease more user friendly/interactive
From time to time, we run a waiting list at our facility and it would be nice to be able to "flag" a customer or change them from the green color for a "lead" to maybe another color for being on the "waiting list" or designate other colors depending on the urgency for the customer. The way we are currently running our…
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Adding employees
How to add a new employee to Sitelink in myHub
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Log In History in MyHub
A few MyHub questions I'm hoping someone out there knows... Sitelink has a report that details every time the software is accessed; logging Date/time, Username, Computer Name and IP address (Reports -->Log In History). I was auditing the report, and realized that I didn't see the access from my tablet to MyHub ( MyHub…
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SUPPORT WEBINAR Q&A: Top 5 New Essential myHub Features
Below is the list of Answers to the Questions asked during the August 8, 2018 Support Webinar by SiteLink’s James Renouf. If you missed the webinar you may watch it on-demand here. Q. Will the new Credit Card Virtual Terminal be available in the Web Edition platform? A. The new Credit Card Virtual Terminal was specifically…
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SUPPORT WEBINAR 8/8/2018! Top 5 Essential New myHub Features - are you up to speed?
A BRAND NEW interactive live webinar on myHub and its top 5 coolest most essential new features! August 8, 2018, 2:00 pm EDT This is a must-see if you haven't already explored the many new important myHub features added over the past year. James Renouf, SiteLink Corporate Trainer, will discuss and demonstrate: Lead to…
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What is SiteLink myHub and How do I Get Started? Take the New Course Today! [Press release]
What is SiteLink myHub and How do I Get Started? Take the New Course Today! New SiteLink Certified Professional course brings SiteLink users up to speed on cutting-edge myHub platform SiteLink, the global leader in cloud-based software and payment processing for storage operations of all sizes, is pleased to announce the…
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New myHub Map Serves Up 3D Interaction [Press Release]
SiteLink rolls out industry-leading 3D property map for stores and websites SiteLink, the global leader in cloud-based software and payment processing for storage operations of all sizes, announces a new interactive site map, complete with 3D rotating views and website compatibility. The 3D Map is a major addition to myHub…
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New Background Auto-billing, Invoicing in SiteLink myHub [Press Release]
You can now batch process tenant invoices and recurring ACH/credit card payments SiteLink, the global leader in cloud-based software and payment processing for storage operations of all sizes, is pleased to announce background batch processing for recurring payments and invoicing for SiteLink myHub. Highlights * Start the…
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Invoicing in myHub - new training video posted
Join SiteLink Corporate Trainer James Renouf for this myHub Invoicing training video - a quick overview that's filled with lots of helpful info. Check it out here.
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Auto-billing in myHub - new training video posted
Auto-billing in myHub is now available. Want to learn all about it? Check out our new training video.
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SiteLink myHub Invoicing [Video]
https://youtu.be/aoNLNFnil6A
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Auto-billing in SiteLink myHub [Video]
https://www.youtube.com/watch?v=eWaUMe0ZkcA&list=PLKVcQHhV4bF--CR9M2xpG8Uo5KstsLrM4&index=79
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Walk-in merchandise purchases now available with SiteLink myHub
Attention all myHub users! MyHub now supports Merchandise/POS item purchases without an account now. This means you don't have to add a POS charge on the payment screen for an existing account. Simply click Merchandise Purchase on the myHub home screen, and then choose the item(s) from your inventory: Hope this helps!
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Difference between MyHub and Sitelink main site
Is there a difference between using myHub or the main Sitelink operations page to take a payment?
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The new Lead to Lease in myHub – how's it going?
The August software update included a new Lead to Lease menu in myHub. One goal was to simplify and better organize the lead to rental process with a single-screen, top-to-bottom workflow – fewer clicks with a complete view of rates, specials, options and competitor pricing. Have you tried it, and how's it working for you?…