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Invoicing Over Discount Periods
One thing I have found with units that have a discount rate applied across multiple months is that when Sitelink creates an invoice to send to the customer for their next rent payment (after the initial move-in), it always bills the entire discount period in one lump sum. Ouch! This always results in sticker shock for my…
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Batching Units after they are already moved in
For the life of me I know I have done this before but can't find out where I did it. I have a tenant who is in 2 separate units. When an employee moved him in to the 2nd unit she did not batch them. How can I batch these 2 units together so when I take a payment I don't have to run them separately?
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24 Hour Access
My general/"business" hours for customer access are 0600-2200 7 days a week. One of my assistant managers moved someone in on my off day a couple months ago, and had attempted to set him up for the 24 hour access optoin in Sitelink, as he is a police officer. I also have another customer that recently wanted temporary 24…
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How to add ADA units to the site map
We have several ADA units available and want to label them on our site map. Do any of you know how to do this? Thanks!
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New to SiteLink? Shopping for Self-Storage Management Software?
Don't miss the SiteLink Web Edition Walkthrough with SiteLink's James Renouf! Presented bi-weekly Tuesdays and Thursdays. Like all SiteLink webinars, this one is FREE! The next one is December 4th at 3:00 pm EST. This webinar is a general, overview presentation with Q&A for new users or anyone wanting to learn the basics…
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On AVS mismatches why won't Sitelink remove on the reminders board a match once it has been updated?
We currently have 16 AVS mismatches but have checked and matched 10 of these. I have done all the proper steps and previously had no issues with this. But recently have not seen them updated on the reminders board.
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Including the "red note" from payment screen into collection screen?
Is there a possibility of having the payment screen "red note" include on the collection call tenant screen? We have a few tenants who only get paid at certain points of the month and while we have the note in the payment screen to remind us not to call them until that date when we are going through the collection calls…
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Form editor
Hey folks, I set up custom forms through SiteLink regularly and am currently modifying our Rental Rate Increase Notice. I'm trying to put a line in that states: Please keep in mind that a unit your size currently rents for < >, but cannot find an insert that puts in the standard/street rate for the unit... I may just be…
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Merging vacant units
Is there a way to merge vacant units together? For instance, I have two 10x10 units that I want to make a 10x20 for a customer. I want one of the units to be the primary unit number and the other to become unavailable in the system.
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What's your favorite Corporate Control Center feature?
Corporate Control Center delivers the back-end functionality that makes SiteLink stand out. Is it discount plans, revenue management, or something else you rely on? Tell us what you like best about it.
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Introducing the SiteLink Approved Answer flag and badge!
Today we're excited to introduce the SiteLink Approved Answer flag... ...and badge: If you see the SiteLink Approved Answer flag on a post, that means tech support has reviewed and given the answer the thumbs up. The post will also be tagged so you can find all the approved answers in one place. The user is also awarded a…
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General Email To All Customers
Is there a way to email all of my customers that have an email at the same time? I want to send out
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Discounts not displaying in ledger settings
Why cant we see the senior or military discounts in our ledger settings anymore? Also when I go to edit charges and payments, it looks like I could still set them up for a discount, which would be a double discount because the rate already reflects the discount. Super confusing!
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Discount from street rate not showing on receipts
We have a lot of tenants who pay less than our new rental rates, (they get raised, just not as fast as the street rates increased). I think when we first got Sitelink Web, it showed the discount the tenant had from the street rate. Now it is always $0. Is there a setting we messed up?
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Waiting List on Managment Report
What does Waiting List mean on the Management Summary Report and how do I find who is waiting?
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Hello, Can't seem to find a ID scanner that gives us a clear image
I have tried 2 scanners costing $200 to $300 each. Not using a combo fax/copy/scanner device. Want to use a separate id scanner. Anyone found one that works well?
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Transfer Payment after Daily Close
Can Adjustments / Ledger Adjustments be used to transfer a payment to another unit after a Daily Close?
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Sitelink question
Hello everyone, we have 6 locations, is there a way to make a pop up note in each of our systems so that if someone was auctioned off at location 1, that they are not able to rent at location 3? Just had that happen today at 2 of our stores, lady moved into 3 and wanted move in truck which is at 1, when she called 1 to…
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Invoicing
Hi there, How am I to get a TAX number to appear on the invoice? I have filled out the tax number in the correct section of tenant profile, however, it does not reflect on the invoice.
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Closing Error
We had an employee who closed the other night with an error in the deposit. We are now showing a negative amount (-misc. adjustment) on our management summary every day. Is there a way to go back and fix this?
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Feature Request: Notice when online credit card payments are made with card not in name of tenant.
This is a feature request: Can we be notified when a payment is made online from somebody using a card other than tenant? We had a credit card fraud case were a tenant used a compromised card. We did not notice the multiple attempts until we looked at the Notes Screen. Not something we want to do for every online payment.…
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Autopay: entering credit card or ACH info only once for multiple units?
Is there a way to enter credit card or ACH information (or re-enter it) only once for multiple units? We have lots of multiple unit tenants, and with all the credit card fraud happening, entering a new CC number for them is an opportunity to enter one incorrectly.
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SiteLink reports — which one's your favorite?
There are many reports available, but there's probably one you just can't live without. Let us know which report you like best!
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ON-DEMAND WEBINAR: Customize Your SiteLink Experience
Customize Your SiteLink Experience with James Renouf June 14, 2017 at 2:00 pm EDT Want to fine-tune how your employees use SiteLink Web Edition based on your business rules? James will: Walk through every menu item available on the Program Defaults screen Demonstrate how to customize Security Levels Did you miss it? Click…
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Voting is now closed for the ISS 2017 Best of Business Awards
Voting for the Inside Self Storage Best of Business Award is open and we are asking for your help to make SiteLink the "Best Management Software" in the industry for the 7th straight year and to attain the "Best Tech Support" award this year in honor of our outstanding support staff. We would also be delighted with a vote…