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storing tenant's credit card information
how do you store a tenant's credit card information without selecting the auto debit option at Move-In?
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Scheduled Auctions With blnAuction = True
Hi there, can anyone give me hits on fetching units against a location id which has blnAuction set to true? Actually I have to show units which are scheduled for auction in sitelink. I am able to fetch units against a location ID, but I have to further narrow down units which only has blnAuction set to true
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Schedule price increase
We are increasing our prices on 1st April, and I was wondering if there was a way to schedule this in Sitelink, so that I don't have to do it on the day (which incidentally is also Easter Sunday and a non-working day).
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Dropping Rates
When " batch modifying" units and changing the rate for a single size unit does it change the current tenants rent when changing the standard rate or will it change standard rate on the unit when the tenant vacates? We are dropping our 10x10 price and I do not want to batch modify the unit and it change current tenant…
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Customers Having Trouble Creating Account On Sitelink To Pay Bills
Is anyone else getting complaints or questions from customers when they go to create a account on sitelinlink to pay their bills. it asks them to setup a password and security question but mine does not give any directions on character length etc. so it confuses many. Is that page standard by sitelink or can it be…
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Prorations not working correctly
The proration's are not being calculated correctly. At first I thought they were all being based on 28 day months, even though I have the them set at 30 day months in the company setup. But it turns out that they seem to be calculating differently even between tenants. When you use the proration calculator, set the date in…
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Adding Recurring Fee-ex.Processing Fee
Can I add another recurring fee to an individual tenants account, other than the monthly rent fee? Such as a monthly Credit Card Processing fee to be automatically added when my Auto Payment Cards are run, or do I just incorporate it into their monthly rent fee?
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SBOA Insurance page printing issue
I've never run across this issue but now at a site i just took over there is an issue where when we do leases and print the insurance paperwork via the move in screens a majority of the information that involves keywords end up being a solid black bar across the most of that line. We have to go into the payment screen and…
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Changing Move in date
Let's just say, "hypothetically" that I knew a guy who moved in a tenant from the reservation screen but forgot to start the lease on the projected move in date later this month, how could I.. I mean HE change the move in date after the fact with out moving the tenant out and back in again?...with limited access options?
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How do you handle an auction that made more than owed?
We are running into a couple instances where an auction made more than what the tenant owed, and the state law states the overage must be returned. How do you handle this in SiteLink? Ledger adjustments are making the accounting difficult. We usually put it through Merchandise as Auction Proceeds, then credit the account…
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How do I Transfer Ownership of a Unit?
I have a Tenant that wants to Transfer Ownership of the Unit to her Brother. I have a Transfer Lease from Tenant to Another form for them to sign. Can I just change the name in the Patient information and then print out a new lease, or do I have to do a move out and move it?
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How to move in a multi-unit tenants using a single lease for all units with eSign ?
Is it possible to a multi-unit tenant using a single lease that can be eSigned ? In Sitelink ...do you have to do each tenant and lease separately ? The only work around seems to be to use the "Put Tenants in Units"....where this assigns all the units to a single tenant. But what about the lease....can you issue a single…
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Going Truely Paperless
How many of you are going completely paperless....and not just leases ? If you are, how are you storing non-lease documents electronically...are you using eSign or other methods ? Please share
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Outlook - express click yes and the redemption.dll fix
Has anyone in the group found this to be a problem or are there fixes I am unaware of? Express click yes will not work with Windows 10, Even the pro version you pay for. The Redemption.dll fix works if your version of Outlook is 32bit, but only until Microsoft sends down an update, sometimes for Office or sometimes…
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What do you look for when buying containers?
Whether you're in the self storage or portable storage industry, what things do you take into consideration when looking to purchase containers for your business?
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Auctions
I was wondering if any of you would share your experience with auctions at your facilities...do you hold them or do you do the storage auctions online?
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How...to Create a Comparison chart in SiteLink for neighboring competition
Now that I have learned how to use the comparison tracker, is there a chart (Pie etc) that can be created? Corp likes charts, lol, ty!
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Authorized to Access
Hi, we recently switched to Sitelink from Space Control. On Space Control we had a place to list Authorized Access, people we can give the gate code to if the tenant is not there. Is there a place in Sitelink to do that besides the Tenant notes and without having to use the alternative or additional?