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Late Fees
Does anyone know if we can charge late fees starting June 1st in florida
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Self Storage Legal Network
Is anyone else here apart of the Self Storage Legal Network?? I used to be able to go in and ask questions and read questions, but for the past few weeks I have been unable to find that section.
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Is there a way to reprint a refund receipt?
I have a tenant that rented a 3rd unit (our largest size) to consolidate his belongings into one large unit instead of paying for 3 units. We do pro-rate our move outs. I applied the pro-rated balance to his new unit but did not print the refund receipt. The customer asked for a copy of the receipt. I've tried about…
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Temporary Web Password?
Hi there, I searched for anything related to this on the forum, but I couldn't find anything. We'd like Sitelink to auto-fill the web password field of every client with a temporary password. Does anyone know if this is possible?
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elease documentation not functioning
Is anyone else having issues with the documentation portion of online rentals? Even better if you use the TSSA lease. Starting yesterday my website took all customer info, charged their card and then gave internal error 500. The customer receives no email with the elease or additional documentation. We do not receive any…
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Form Editor Keywords
I am having trouble finding the keywords to populate these items: Prorated Rent to 1st (Initial Rent) Total Due at Signing - Will be the total of Deposit & Initial Rent ONLY (*additional months or products noted on receipt) This total includes rent thru_____________________. This date will always be the last day of the…
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Automatic Overnight Payments and Invoices
Hi! So the automatic overnight payments and invoicing has been in beta mode for almost 2 yrs now. Does anyone use it? And are there downfalls? Do you have to be logged in for it to run? Does it both submit and commit the ACH payments? What time do the email invoices go out? Any insight would be greatly appreciated! Thanks!
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Online Rentals - MiniCo Insurance
Does anyone have the URL for MiniCo Insurance? Trying to implement the insurance with online rentals and need that!
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Other Storage Facilities in Northeast Ohio
I was curious if other storage unit facilities are using SiteLink and if they use this forum to answer questions or share feedback..? If so; could you identify yourselves as we could exchange info that pertains to our region? This maybe an idea for all of you out there to identify your region of the US. Shed Stuff is…
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Ask An Expert
I just wondered how many of you attend the Ask An Expert sessions on Tuesdays 3-4 ? I do and find it very useful in answering the type of questions that are posed here in this open forum!:)
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If someone moves out in May and has already paid for June how would I go about refunding their money
If someone moves out in May and has already paid for June how would I go about refunding their money, Will there be an option in the move-out
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E-sign Leases not getting signed
Is there a way to show that there is an un-signed lease for a customer when they login to their account on line?
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Online Rentals - configuring discounts
Is the only way to use discounts for Online Rentals to use "Web Pricing"?
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Online Rental - Reserve first, then rent?
It looks like a prospective tenant can either Reserve a unit online, or Move In Now, but not a combination. Suppose a tenant wanted to make a reservation, and then subsequently rent the unit using their deposit. Has anyone looked at this? I can't seem to figure out if it's possible.
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eSignature - storing the Manager's signature and initials?
It looks like eSign requires the Manager to create a signature each time they eSign a doc. Is there a way to store a signature and retrieve it based on the logged in user?
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Website Help
Is anyone using storEdge to create and manage your website? I know that they have merged with SiteLink. So I'm wondering how you like the service you are receiving?
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Dismissing Past Refunds
I have three refunds from 2015 under my Reminders that I am trying to dismiss. When I highlight one and hit "Next" it takes me back to my original screen. Did not want to hit "Batch Dismiss" because I didn't know where it would take me next. I do have three other refunds in 2020 that are valid which I want to retain. How…
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Update
Anyone else having trouble today after the update?
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Anyone completely paperless?
We currently still use folders, but the amount of paperwork we file is considerably less. We make a copy of their drivers license, a customer sign-up sheet, a copy of their payment receipt upon move-in, any insurance info, and the last page of their contract with their signature on it. Since the virus, I have been running…
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Employee or Owner Signature eSign Documents
How does the electronic signature work for the employee signature on Rental Agreements?
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Online Rental- automatically sending Rental Agreement for eSignature
How do you automatically send the Rental Agreement for online rentals?
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Disable ability to complete future Move Ins
How do I disable the ability for our sites to process future move ins or pre-leases?
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Call Centers
If you use a call center, which one and way. We used to use XPS years ago and do not use one at this time. Need to find a really good one!!
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Discounts Available on Day of Move In
Is there a view or report in SiteLink calling out the discounts that were available for a certain unit at the time of rental? Example ($1 Special, 13th month free if pay for 12, other)
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question on exporting accounting info to quickbooks.
I have made alot of headway with this. had to do alot of changes to the COA on both sides... but i have ran into something.. when i am exporting the accounting data from sitelink it does this: "TRNS GENERAL JOURNAL 02/01/20 Uncategorized 20200201-20200201_Accrual -29171.80 N SPL GENERAL JOURNAL 02/01/20 Receivables Control…
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Online Payment
A tenant paid online yesterday and she has 2 units. Unfortunately she ended up paying 2 months on ONE unit and not a payment on the the other unit. How am I able to reassign the payment? We do NOT have Sl merchant services.
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Batch processing of invoices and credit/debit cards
Good Day, the last two days the batch processing of invoices and credit card has not ran. Anyone else have this issue? Thanks in advance. :smile:
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Invoice Not Clearing in Reminders
I have one tenant whose invoice will not clear in the reminders section. I have emailed it to her, verified email was delivered I have even printed out the invoice, however, the invoice still shows up in "Reminders" as needing to be sent. Anyone have this happen to them? Any idea how I can fix this? All other tenants…
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Selecting wrong size on line
We have had several tenants make reservations on line and upon arrival find that they have selected a unit that is way too small. Causes a bit of a problem when there is only one or two of the size reserved available and we loose out on a rental. Any suggestions on how to improve the situation?