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invoicing
why do invoices keep popping up on the reminders after they have been processed?
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Lien Notices via email in CA
I know in the State of California, certified lien notices can be sent to tenants via email. I do believe one has to go through a third party verification system though? Does SiteLink offer anything that would allow my facility to begin sending these notices electronically? Thanks in advance.
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Reprint Moveout
I need to reprint a move out sheet for our files and I am not sure how to do this, is it possible?
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Tenant Insuance
Hi Everybody I'm looking into other tenant ins...we are currently using Bader. What's everybody else using and why? Thanks Sally
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Sitelink Closed on Saturday ??
Called the usual number for Sitelink Tech Support, pressed 2 for Tech Support, was passed to Sparefoot whose recording said we're closed and please leave your message. Interesting, but al least I didn't have to listen to their awful "waiting" music.
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How hard can it be to keep Sitelink on top of the windows stack?
How hard can it be to have Sitelink programmers make it so the program stays on the top screen and doesn't dive behind any and all open windows. I have pleaded with the folks in support to have this corrected. My pleas fall on deaf ears. For the love of Pete, we are time strapped people in the storage industry. When we…
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Does Sitelink support Authorize.net to process cc payments?
We are changing our banking and one requirement is for us to utilize authorize.net to process our credit card payments. Does Sitelink support this service?
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Web Camera Recommendations
Random question here.... What type of web cams or desktop cams do you use with sitelink? Is there one that works better with Sitelink? Our desktop camera is not compatible with windows 10 so we are looking to upgrade but all the ones I am finding online don't take stills photos. Would love any recommendations.
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We'll go first...
"If you build it, they will come."
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Updating Forms Used at Two Locations
I'm in process updating forms at Site 1 which will also be used at Site 2. How do I get the updated forms to Site 2 without copying them from Site 1 then opening Site 2 and pasting them into the Forms area? Thanks.
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Getting to 100% occupancy
as background...my son and I own and operate three small storage facilities in Canada all within 15 minute drive of one another. He manages one and I manage two. I use a great report that appears in my inbox every morning that lists all the vacant units at all three sites. This is invaluable to ensure we offer potential…
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Facility access to auction winners
What process do you use to allow auction winners into your facility so they can empty the unit they won? We allow the winner three days, during business hours, to empty the unit.
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How do I return a unit back to its original form?
Currently have an occupied 20x10 unit made up of combining
two 10x10 units and renting it at a 20x10 price. Tenant now only needs one of the 10x10s. How do I 1) split the unit back into two 10x10s;
2) renumber the “new “second 10x10; and 3) move the available rent back to the 10x10
the tenant will be occupying? Thanks.
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Emailing Reports
I am having trouble emailing reports. 0 sent, 1 failed. Can anyone test that feature for me. It has always worked in the past. Thanks Julie
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Webinars
Good Morning, Sitelink was holding webinars every couple of weeks starting last March 2020. Those stopped in November because of the holidays. When will they start up again? Thank you, Diane
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Putting a picture in the Notes section ??
Does Sitelink have the capability to upload a picture into the Notes section of a tenant's account? Case in point - Although our lease states to the contrary, we have a tenant who frequently stores items, in this case buckets of rocks, outside of her trailer in her parking space. Before moving forward from a phone or email…
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Follow Friday!
Are you following Storable on social media? If not, please do! You can find @storableinc on Twitter, Facebook, Instagram, and LinkedIn. We'd love to follow your companies back -- please drop your link(s) in the comment thread below! :)
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Form Set up in Sitelink
Hello everyone, I was hoping there's a way to do this and someone can clue me in. I am re-doing some forms in sitelink. I would like to be able to add the amount of days past due a tenant is to a few different forms. I have tried a few keywords but can't figure it out for the life of me or if its even possible. EX: Your…
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Fun at Work Day! - Take Two
UPDATED ON 2/11/2021 Hi, all. In the midst of making sure I communicated the most up-to-date information regarding yesterday’s outage, I accidentally republished this post (from 1/31/2021). All things considered, this error had pretty bad timing, but today is a new day, and yes - let’s have some fun! The same rules apply:…
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Down?
Is SL down right now? I can't log in. And saw someone post on FB that all of their facilities are experiencing problems and that SL crashed. 33 properties in 6 states. I am getting so frustrated with SiteLink. I am not sure what the issues are but the crowds are rumbling.
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Correcting Units Listed on the Walk-Thru Report
We have several units on the walk-thru report with inaccurate information, i.e., incorrect unit designation and units listed that are no longer part of the property. For example C214 (doesn't exist; should be B214); B214 is not on list. We lost ten parking spaces due to a city ordinance that required parking spaces to be…
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Storables NEW CC PROCESSING
I have so much to say about the new way to enter and capture credit/debit card information for auto pay. I have only had it for 2 weeks, but here is what I am seeing: Forcing us to go through the tenant screen, instead of the payment screen to update or add a credit card is foolish and sets us up for numerous mistakes. If…
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Autopay Frustration!
Not even mentioning Sitelink FORCING us to use their merchant services, Sitelink's new update made sure to take away the ability to view credit card numbers. If you need to change the expiration date for a card, you can no longer do that without entering the entire card number again. We are no longer able to edit autopay…
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Tenant Refunds of Pre-Payments
We had a tenant that payed 12 months to get the 13th free... then vacated the space about a month later. (this was a year ago). Then same tenant rented again (2 units) , paid 12 months in advance on both and vacated in the 1st or second month. The owner asked to reach out on this forum to see how other managers handled…