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SiteLink interface with StorLogix questions
So, I provide 24hr access to all tenants normally, but, I've got a "problem tenant" whose facility access hours I have restricted. I use the PTI Storlogix access control software and have modified his access level. The issue I have is, if I use the General Setup-->Gate Setup-->Update Gate/Update All Tenants on the SiteLink…
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Reconcile deposits with bank
Does anyone have a good system to reconcile deposits with your bank statement? I have tried a few ways and it all seems very tedious. I feel like there has to be a better way.
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Reversing a move-in scheduled for a future date
I rented a unit to a very kind lady who wasn't planning on actually being in the area and utilizing the storage until April 15th. I just got off the phone with her and was told that her overall plans had changed and she will no longer need the unit after all. However, because the actual move in hasn't occurred yet, I can…
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2FA (Two Factor Authorization)?
Hi, Is Sitelink utilizing this feature to help limit gate code sharing among tenants?
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Aged Receivables
Discovered an issue in Sitelink where transfers (any and all) create a receivables trail. Regardless of whether the person is in good standing in their account or has moved out, the previous unit shows them as owing money. This problem was sent to support who of course believed that I was simply doing something wrong. Not…
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Looking to replace my Spiderdoor....any ideas or suggestions?
Hi everyone! I installed Spiderdoor a while back, but it's just not for me...not looking to bash them in any way, so please don't ask. However, I'm wondering what other people are doing or suggest for gate software/controller. I basically just need a new keypad and software for it. We used to have Digigate, and now I'm…
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Avery label problem
Has anyone else experienced this problem with printing labels in SiteLink. When we print labels the first row at the top of the labels page is perfect then with each subsequent row the address moves higher up the label and is not usable. This results in us being only able to use the first row of labels and the last row (by…
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Innovation & SiteLink Features
Hello, As a site administrator, I was hoping to initiate a dialogue around a. non-conventional or experimental methodology you've implemented that has become an effective tool for your day to day administration, and b. SiteLink features you've considered or requested that you think could simplify or improve overall…
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Online Rental Nightmare!
It is Sunday! Non working day. Happened to log in to my email about 10AM and noticed an online rental from 7:41 am. Sent email requesting required info: Date of Birth, Drivers License Number, Alternate Contact Phone Number, 4 digit gate code. It is Sunday Funday with the Grandkids. Continued to check my email. No response.…
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Editing Lease
Hi I've done this before, but it's been a long time. I want to change the day that we overlock units. I watched the training video about key words, but how do I put in the day I want to use? Right now it's says day 15 and I want to change it to 11. Thanks so much
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Processing CC
anyone come in this morning to see that their AutoChg were not automatically processed ?
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Changing Anniversary Dates
Since Sitelink is in ANOTHER company wide meeting and doesn't tell you when to expect it will be over thought I'd ask my question here. I've changed the anniversary date on unit A to match unit B's anniversary date, but unit A still has the old date on it. What's going on??? P.S. Just got a notice from our local fire…
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Notification of Online Rental
One year into this and I still can't "program" SL to get the information I need for an Online Rental. Gatecode in a format we use. Phone number of Alternate Contact which is very important. Insurance form issues if taking out insurance. And most important is notification of online rental. If I can get a phone call for a…
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How should take care of a ERROR 6006 from DigiGate?
Good afternoon, as I open the store this morning, there was a msg about update for windows, nothing wrong with that. After, I restarted the system and DigiGate was doing its refresh, the error 6006 came up. I did an update on the gate and on the utilities but the error keeps pupping up. Any suggestion's!
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Join us Thursday! -- Webinar Series: Getting the Most Out of SiteLink
SiteLink has a lot to offer but it can be difficult to figure out where to start to maximize your investment. Our goal is to change that by introducing our Getting the Most out of SiteLink webinars. Starting this month, we’ll be hosting roundtables with some of our most successful operators discussing how they're unlocking…
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Auction/Legal Ad
Newbie and recently took over as office assistant/manager and noticed that there are tenants that have moved out in 2019 and early 2020 listed in Auction/Legal Ad. Is there a way to remove them from Auction/Legal Ad?
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It's Pi Day!
Happy Friday and Pi Day! Technically, Pi Day is Sunday but we are celebrating today! Check out this website that lets you find your birthday in the number pi. It’s pretty cool. Comment to let us know where your birthday falls in pi. I'll go first here! ~Amy C.
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Alignment feature on Map
Can someone explain how to use the Alignment feature when setting up new units on the map? I tried the training videos but seems to not be working for the map. I have parking spots I need to layout at an angle.
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How to clean black residue from downspout's drains?
We have toooo many downspouts to count on property. Under each one running onto the concrete surface we have a continual black area caused by the roof runoff? Other than power washing, which proved to be too expensive and time consuming, and if you have a similar situation, what are you using to clean that's effective?
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Session Timing Out
I've been getting some feedback from tenants using the online portal to pay; they keep reporting that when they attempt to pay, they get a "session timed out" or "session expired" message, and their payment does not go through. Is that something that is set here, on the Payments tab? Does having it at "0" mean that they…
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When to build new units? I think I’m there.
Hey all I just have a few questions and like opinions. I’ve owned my storage business since 2017. When I acquired it we were right around 65%-70% occupancy. Within that year or so I’ve had it up to 85%+ occupancy. The current facility isn’t a huge one at 116 units, but I have the land and room to build an additional 25…
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Originating vs. Pending
What is the difference between a document being originated and pending in the esign portal?
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Cast Your Vote For Storable In The ISS Best Of Business Awards
The ISS Best Of Business nominations were released and Storable has been nominated in 8 categories! When we brought the industry’s leading brands like SiteLink, SpareFoot, storEDGE, and Storsmart together, our mission was to provide you with the best technology and services in the industry. We remain committed to that…
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Venmo or Paypal Payments
Is anyone accepting Venmo or Paypal Payments?
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Credit Card processing in batches
I have 400 tenants on autopay. Is there a way to select half of them for credit card processing, then later run the remainder. Clicking the little box 200 times is a pain. The problem with running all 400 payments is that a glitch during processing can be a problem. Plus, sending the 400 receipts after seems to be too many…