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AVS partial mismatch
I have tenants that have a partial mismatch with the zip not matching. We have only 7 zip codes for our City. I have changed it to every one of those zip codes and each one failed.
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Annual Invoice vs Monthly Invoice
I Invoice all of my tenants monthly except for Verizon, who wish to pay yearly. I have gone to Ledger Settings and changed the invoicing to Annual, but it is not generating a correct invoice. Am I missing something?
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March 28th update sitelink won't allow login
Cannot login to sitelink after update today.
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Sitelink access control
does the access control feature from sitelink keeps track of alarms? or will we still need to rely on our current system for that?
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Can you still do a daily close for a previous day if you haven't closed for present day?
I forgot to close out 03/24/23. Can I still do a daily close for that day if I have not taken in anything for today, 03/27/23? If so how?
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online payments
How come some of the online payments do not show up in my reminders? I got an email stating a certain tenant paid, but it wasn't in the reminders on the bulletin board.
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What is the correct way to process a refund after tenant decided he didn't need it?
A tenant came in 2 days after signing lease, never moved in as he decided he did not need it. The owner approved refund in full amount which was prorated amount of 59.03. When trying to do a regular move out, the amount was less than owed. Was there a different way to do this? he paid with cc. But I ended up paying him in…
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MyHub
For those of you that use MyHub. How long does it take for your 3-D maps to load using phone or tablet?
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Electronic Locks Update
On February 8th Sitelink released an update the the following for electronic locks was added. I have sent support a question on how this works. Needless to say they was not very helpful. If I am understanding correctly you have to open modify units, then batch edit locks and enter each lock code manually. If that is the…
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Document Delivery report?
Good morning, Does anyone know of a way to see the breakdown of which of your tenants have a Print Document Delivery setting vs Email? I've tried looking through the reports but can't seem to find anything that helps.
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Selling / Buying Facility?
With all the facilities being bought/sold, what does seller/buyer need to do to transfer property operations regarding: SiteLink, sitelink payment processing (is there a report showing prepaid rent to credit to buyer?), integrated text messaging, sitelink website? I haven't seen this topic discussed before...
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credit card payments coming back declined
Do you ever get a noticed later that a card has been declined or didn't go thru? Do you check monthly, that they all processed?
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Help - Blocking Move-Ins
Is there any way to block old troublesome tenants from moving back in? We have a do not rent list & it seems that sometimes people are not checking it to make sure the person moving in is not on the list - so they move them in then its a gong show (again).
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Autopay Set-Up
98% of my property is on autopay, so it takes a LOOOOOOONG time. Is there a way to set up SiteLink to automatically run autopay at a certain time during closed hours? (I tried to select "Billing and Accounting" under the "How-To's" category, but it was unavailable.)
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Vote For Storable!
We have some exciting news to share with you! Storable has been nominated in not one, not two, but EIGHT categories for the Inside Self-Storage (ISS) 2023 Best of Business Awards. We are super pumped about this recognition and would love your support. The categories we are nominated in are: * Best Management Software *…
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E-sign Docs optimized for mobile devices
I have had a few customers who cant seem to sign the Rental Agreement or Insurance Agreement with mobile devices. So I sent myself one to try it. These Docs are not optimized for mobile, so they are hard to read and figure out where to sign. Can @storable_support do anything on this? Thanks
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SiteLink and PTI interface issue.
Anybody have a good understanding on how SiteLink interacts with gate software? The situation I have is; one of my tenants was delinquent, to get paid up she wanted the unit put into her boyfriends name. No big deal, they were getting some sort of education assistance through the local college, and needed to have his name…
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Any recommendations on drill out bits for cylinder locks?
We use the chateau cylinder locks and our drill out bits cost around $45 a bit... Was seeing if anyone knows of any better drill out bits that are much less and last a few drill outs. Thanks!
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Cancel/Void an ACH payment before its commited?
I have an ACH payment that ran thru the night on autobill that I forgot to cancel yesterday. Is there anyway to cancel the ACH payment thru Sitelink or Storable Payments before it gets processed thru the customers bank account? I have not committed the payment yet thru Sitelink.