Autopay: entering credit card or ACH info only once for multiple units?

AZStorageGuy said:

@kenmore, I've found that as long as the CC info is entered into the account under one of the units, the card info is available for paying on any or all of the units from the payment screen. (Also, autopay will use that card to pay all units.)

That does not work on mine, it saves that card on file, and you can use it to make a payment but it won't run automatically until you enter it on the specific unit by itself, you can't do that if you don't have the whole number again, so what I have done in the past when they've asked for both units to be on auto pay and I forgot to set it up in Operations>Tenants>Multiple Units, as James Renouf explained, then I wait until the rent is due on that unit and run the card on file, then choose yes to the pop-up that asks if you want to be on auto-pay. Make sure before you do that, that in ledger settings, the card is checked for NONE, or the pop-up wont prompt you.

Maybe yours works differently because we run on anniversary dates here, so sometimes that second unit is not rented on the same day as the first unit. Hope this helped!

All Storage @ Encinitas, CA

James_Renouf said:

You can enter it one time. Go to operations / tenants and click on multi unit credit card. Select all units and put in the card number.