Authorized to Access

Dani · February 2018

Hi, we recently switched to Sitelink from Space Control. On Space Control we had a place to list Authorized Access, people we can give the gate code to if the tenant is not there. Is there a place in Sitelink to do that besides the Tenant notes and without having to use the alternative or additional?

skinman · February 2018

yes... you can actually add multiple people to any unit and assign them their own gate code to better track who is actually coming and going. if it's simply a spouse or family member the tenant wants to have full access.. I just make the signing tenant be present when adding them, scan their ID and make a note on the payment screen.

There are a couple of steps to do in order to add someone with their own code to a unit, but it's really easy.

skinman · February 2018

Then that new person shows up on the access tab on the payment screen for that unit with their code visible.

Sue_C · February 2018

skinman said:

yes... you can actually add multiple people to any unit and assign them their own gate code to better track who is actually coming and going. if it's simply a spouse or family member the tenant wants to have full access.. I just make the signing tenant be present when adding them, scan their ID and make a note on the payment screen.

There are a couple of steps to do in order to add someone with their own code to a unit, but it's really easy.

Image: https://us.v-cdn.net/6029665/uploads/editor/ng/foz573emen7u.png

Also, keep in mind - your gate software has to support that feature, and not all of them do. If you can't access that menu in SiteLink, your gate software does not allow other authorized users.

websterb · February 2018

Do all Site Link software users have the ability to add multiple people and separate codes?

teamcapitola · February 2018

@Sue_Community - Is that in the "Gate Access" section in a tenant account? I know you can authorize other existing account codes to access a unit; can you also add "non-tenants" as well?

Sue_C · February 2018

websterb said:

Do all Site Link software users have the ability to add multiple people and separate codes?

@websterb, SiteLink users who have clearance to the Access menu from the Operations screen are able to do this.

Sue_C · February 2018

teamcapitola said:

@Sue_Community - Is that in the "Gate Access" section in a tenant account? I know you can authorize other existing account codes to access a unit; can you also add "non-tenants" as well?

@teamcapitola, yes that's in the Gate Access section, and you can add non-tenants. Hope this helps!

websterb · February 2018

@Sue_Community.. I want to make sure I understand the process. I have tenants that want to give access to a family member, friend or whomever, but want them to have their own gate access code. The process is ( with my Site Link and PTI gate system) I go to Access, desiginate tenant I want to add member to, fill in the blanks, generate that member a access code, and make sure it updates in PTI? This links member to the main tenant, but he has a seperate code?

Sue_C · February 2018

Hi @websterb, I'm going to hand this off to Garrett in customer service - he's going to have the most precise answer so stay tuned...:)

skinman · February 2018

I'll let Garret answer..LOL

Garrett_Boone · February 2018

Hi @websterb,

To add another authorized user to a current tenant, go to Operations -> Access, select the tenant in question and click Next. To enter a new person click the +Add button at the bottom of the screen, fill in the person's contact information and click OK to save. Click the Add-> button next to attach the new person to the current tenant's account and click OK to save. This will send an update to your gate software with the new information.

If you need any assistance with this please contact our technical support department at 919-865-0789 ext 2 and one of our technicians would be happy to walk through the process with you.

skinman · February 2018

I'm too long winded

Sue_C · February 2018

@skinman, I thought your answer was great! ...and then it was gone...:) Thanks for posting it anyway. @websterb, I hope this answers your question, and @Dani too - hope this helps

skinman · February 2018

Garrett was much more precise...some things should be left to the professionals..LOL

spur439 · April 2018

Garrett_Boone said:

Hi @websterb,

To add another authorized user to a current tenant, go to Operations -> Access, select the tenant in question and click Next. To enter a new person click the +Add button at the bottom of the screen, fill in the person's contact information and click OK to save. Click the Add-> button next to attach the new person to the current tenant's account and click OK to save. This will send an update to your gate software with the new information.

If you need any assistance with this please contact our technical support department at 919-865-0789 ext 2 and one of our technicians would be happy to walk through the process with you.

Why is the Other Authorized Gate Access grayed out and not able to click the add button?

Garrett_Boone · April 2018

This option is only available when using a gate software that supports the feature. If you are interfacing with a software that does not support it, it will be grayed out in SiteLink.

Authorized to Access

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