Rent and Coverage Days Apart

BlueGroup · May 2017

Good Morning, I have noticed so far on a few of my clients when i process their credit card that the coverage and rent are anywhere from 1 to 5 days apart. has anyone else experienced this?

Sheryl_Scott · May 2017

I am not sure I under your question. Please explain further "coverage and rent are anywhere from 1 to 5 days apart".

BlueGroup · May 2017

sorry, normally when we move in a customer the rent and coverage fee are paid through to the same day, this eliminates any issues for when we move out a customer. after the most recent update to sitelink i noticed on a few of my clients when i process the credit card that it would only show one of the two charges. for example coverage was paid through the 26th and rent on the 27th.

thanks.

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the anniversary date is the 27th, therefore paid thru date should be the 26th for both coverage and rent.

Eric_Lewis · May 2017

BlueGroup,

Coverage Fee is a recurring charge just like rent. Please look at the ledger history and review the original start date for the Coverage Fee. It is likely the fee was added either on a different date from the move in or the coverage start date was different than the rent due date. Both these scenarios would result in a different due date between rent and the coverage fee. In order to correct you will need to cancel the Coverage Fee and readd with a start date of the 27th. I do not feel this is related to the update. If you need assistance cancelling and adding please contact support at 919-865-7745 opt 2 or email support@sitelink.com

Rent and Coverage Days Apart

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