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Declined Payment (Reason Code: 100)
Has anyone encountered an issue when someone tries to make payment online but that transaction would get declined and under notes it says "Reason code: 100". What does this exactly mean?
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How do I create and send out just one invoice for a tenant with multiple units
How do I create and send out just one invoice for a tenant with multiple units
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Military Tenant Identifier
I have seen in sitelink a report that shows whether we have marked someone as active military or not. Of course, now that I need to pull it I can't find the right one. We don't have a check box or anything to identify someone at move in, but we do give a rent discount on move in (and put in the reason as Active Military).…
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Sitelink Lag time
Has anyone else noticed last couple months seems to be a long lag time in Sitelink when performing about everything? Especially when converting a lead to lease, but also just about all other functions.
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Antivirus/Antimalware program suggestion?
It's time for me to reinstall windows and wipe clean the years of crud on our office machines. Anyone out there have suggestions for a good antivirus program that plays well with Sitelink? We run Win 7 pro 64bit, and have issues in the past with some freebie programs not playing nicely with Sitelink (slowing everything…
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Facility Expansion, RV's move out
Hi everyone, this is my first time posting here. We own a facility in Utah, and we are getting ready to expand and construct additional buildings on acreage that is currently used as outside RV storage. My question is, does anyone out there have a letter or template that they've used to notify the RV folks that they need…
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Reservation - NO Shows
How many reservations turn into tenants? I have been in the storage business 15 years and worked at several locations and at all locations 50% of reservations were no shows.
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Marketing Tips
Hi! I'm wondering if I could get some input on marketing tips. We are a locally owned facility, located on a major highway in Powhatan VA. In recent years Powhatan has seen substantial growth and we're no longer strictly an agricultural community. There are a few small storage facilities that are no competition and also…
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Adding unit contents to Site Link Tenant account
When we go to send out a Lien Auction notice, the keyword <tenant.unit contents> is placed where the inventoried items would be listed. How do you add these items to the tenants account so that they show up on the letter?
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Auctioned Units
How do any of you handle the online auction procedure if the winner wants to rent his winning unit/units?
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Renting out a 40-yard container
I had an intersting inquiry from a potential customer and wanted to see if anyone has ever dealt with this before. A man wants to park his 40-yard container in one of our spots we'd normally use for boats, RVs, etc. I want to say no because there's a lot of uncertainty about this. Has anyone ever dealt with a situation…
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Quarterly Invoice
Multiple Factors in this post! Quarterly billed tenant that had multiple units. Last Invoice & payment covered Dec, Jan, Feb. Vacated a unit in Dec. Move out credit was applied to remaining unit. So tenant has a credit toward March rent. Owing a balance of $95.42. The invoice only shows March Rent. I know I can manually…
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Online Move Ins - Require Autopay?
Hello, We use SiteLink's online move in option so our tenants can move in themselves. Is there no way to require autopayments? We are now having tenants move in, pay for their first month, and they have no card on file. So we have to call each individual move in to get their card on file. Is this a possible glitch? Or is…
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Telling a customer No
What's the best way you have to tell a person we will not rent to them? I have always found it difficult to explain to a customer that we don't want their business (Or more specifically the trouble they bring)
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Report Creation
I am attempting to create a report that will show me where my busiest days/times of operation are (over the past year). I am pretty sure I KNOW the answer, but I want to see it in a report :smile: Thank you for your help. I'm still trying to get familiar with this forum. Hope I've posted this request in the appropriate…
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HTML Form Printing
Hi, Is there a way to print HTML forms without the "page 1 of 1" at the top and "about:blank" at the bottom? Thanks
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Removing sold units from reverse Auction list
In Sitelink, Tasks, Auction-In the Reverse Auction section, why are the Units that have already been sold in Auction and reconciled, still in the Reversr:Auction list? There are Units in our list from as far back as July that have long been sold and closed out. How can we clear them out of there? If we select Reverse…
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Moving equipment rentals.
Who is your preferred on site moving rental truck company, if you have that service available. We have a existing one, but are possibly looking to change.
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FEBRUARY 2019 POLL: What's your favorite color?
Fun quiz time - what does your favorite color say about your personality? Vote your favorite color below and then check out this article by Psychology Today to see what your favorite color says about you.
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How can I print a POS receipt (non tenant) based on the receipt number?
I had a POS purchase that was not connected to a tenants unit, and I'd like to go back and print the receipt. I do have the number of that receipt. Thank you in advance for any assistance
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Waive my late fee because of the Superbowl...
I just had someone call and say I should not charge him a late fee due to him not being able to come out and pay today due to him having a Superbowl party and it being man time lol! I told him he is more than welcome to pay over the phone but if it was not paid today he would have a late fee. What is the best reason you…
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Online move in: Units with and without power
We are about to go live with all of our units. I can not for the life of me figure out how to specify on the online move in which units have power and which ones don't. I have checked the power box on said units in modify units in the corporate control center and that didn't solve the problem. I have reached out to support…
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Card Payment Duplicated
While processing a card payment today it froze or locked up. Finally a box said the payment wasn't processed. I processed the card again successfully. Customer called after checking their account and said the payment had been taken out twice. I logged on to the virtual terminal but could't find a report for the…