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Image Insert Forms
We email birthday greetings. I made a custom form with a Happy Birthday Graphic and also our logo. It isn't working properly and I don't remember details of set up. Both of my images have a gray "watermark" that says something about photobucket. At this point I am considering just changing my greeting to text. Any…
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Online Auction
Just wondering when doing a online auction how many pictures do you try to show for each unit? I normally like to take detailed pictures trying to show everything that I can see from the door way. I use a zoom camera and try to get pictures of what is in the back of the unit as well. Kinda thinking that if you show too…
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Intent to Vacate Notice - Print and Email?
Currently when scheduling a move out the only option given is to print the Intent to Vacate Notice. Is there a setting that would give the option to email it also? Thanks.
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Auction Process in Sitelink - Taking Past Due Schedule to Fruition.
I am having a few issues. Sitelink Support has not been able to answer these questions - mostly because I don't think they understood what I was getting at. * I am trying to figure out the auction process. I watched one training video, since I cant find any others and there is no search function in the Forum for just the…
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Rate Increases For Prepaid Tenants
Hi, I wanted to know how you handle a rate increase on a tenant that has prepaid?
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Accident Report Template
Looking for recommendations for an accident report template to upload into Sitelink forms.
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Forms
Looking for some feedback on where to go for lease agreements in Kentucky that meet the Kentucky storage laws. I'm new to storage, and I'm looking for suggestions on all the necessary storage forms/letters for tenants. Thank you in advance.
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Package delivery for tenants
Our town has a real problem with "porch pirates" stealing delivered packages in broad daylight right from peoples front doors. I've had a significant number of tenants inquire about having packages delivered here for them. Anyone out there doing (or planning on doing) package acceptance as an add on service, or even just…
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Lead to Lease-Current Tenant
In Lead to Lease Lookup Existing a current tenant isn't showing up. Spelled correctly. Tried searching by first name also. What would cause that? I emailed support yesterday but haven't heard from them.
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Online Auctions
What paperwork do you have the winning bidder fill out, if any?
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Demo Version of Sitelink Compromises Your Security
I'd like to express my concern over the Demo version of Sitelink and it has brought me here after I've reached out Sitelink's Tech Support on several occasions ending mid-October, with the issue not being fixed. If you use Sitelink Demo version please take note. Once you are in Demo version under reports there are two…
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esign text box
Has anyone used the <esign textbox (optional)> in a form? I placed it in a form. Then went into the form to place comments into it. It allows me to do that but when I email the customer to read and sign the document the comments only show a few characters. I can't seem to expand the text box to allow for the customer to…
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Tax on Parking Spaces
In SiteLink, how do you modify a unit so that it will be taxed (outdoor parking space)?
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Rent Increase Projection Report
Does anyone know, or has anyone come across a report in Sitelink that would show projected revenue from scheduled rate increases? For instance, I have a bunch of increases taking place next month; what is the increase in revenue for those? (if everyone pays on time and in full) One of the owners asked what our monthly net…
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Change one tenants billing date
I have one tenant that would like to have their withdrawal date on the 15th of the month. We bill on the first. I do not want to change to anniversary dates under the company settings. Is there a way to satisfy this one tenants request?
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Good Morning!
Hold your Valentine tight today!
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Commissions
Hello, I'm wondering how your facilities structure the manager's commissions and what it's based off of. TYIA
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Switching locations
Can you switch locations without logging out (L001) and then logging back in (L002)?
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Lien Notice Reversal
Spent two calls and too many minutes with Sitelink Help with no workable answer either time. Problem - recently assumed auction responsibility at our two locations. The other location had a few problems which have been corrected, save one. There are two tenants on the Lien Notice screen that have been sent their notices…
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Setting up Point of Sale Package Deals
I offer package deals with my moving/storage supplies. Is there a way I can set up a package deal where the items will automatically come out of my inventory and ad a discount to the package deal. Trying to make my life easier vs having to individually take each it out.
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esign letters
I am trying it add letters such as lien letters to the esign
format. If I add the signature 1 it asks for tenet signature like you would expect,
if I add just signature 2 for the manager signature like is required for this letters,
esign does not show up when processing. Anyone using esign for this? Am I missing
some…
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promotions
Is there a 'good' video on how to set up promotions in SL. I been playing in the corporate program, added a corporate mechanize but I don't see it when I try to build the promotion. I only see the rent. That's the other thing, for some stupid reason I can't create a promotion with two rent types. I wanted to use the senior…
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ACH -- Uncommitted Batch
What is the difference between submitting and committing ACH transactions? I've got 14 transactions from the previous month sitting in an uncommitted batch. Does that mean they were recorded in Sitelink but we never got money from the financial institution? If so, how could we have gotten a returned/rejected transaction…
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SITELINK ESIGN
This is the epad that we purchased for the esign in Sitlink. It is not working any suggestions? Or a brand that does work?
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Multiple Marketing answers
Is there a way in SL to pick multiple answers on your marketing survey. Many times I have tenants that mark more than one answer. I would like to mark that on the survey. TIA Max Gate 5 Self Storage Augusta, GA
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Promotion Problems on Kiosk
Good Morning, I was wondering if anyone has ever run into a problem with their Kiosk machine uploading wrong promotions. For example I used Sitelink to write a $1 Move in Special on my 10x15 sized units, but when the promotion was picked up by my Kiosk several hours later the promotion was applied to every sized unit! I…
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Mass Email to Tenants Always Fails
Every time I mass email all my tenants only 70-150 of the emails are successfully sent. The rest fail. I've tried multiple SMTP servers and they all work until I try to do a mass email. I'm currently using a GSuite Business account and am assured by Google I'm not hitting daily limits. Does anyone successfully email…
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Ask An Expert
Does anyone know if there is an Ask An Expert session today?