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Creating Invoices Manually
I have a tenant that wants to be invoiced for 2 years. I am really not looking forward to manually entering dates for the next two years. The "old" system allowed you to click to add dates under edit charges & payments. I don't see that anywhere now. Anyone know if there is an easier way to make this happen?
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RE: Auction unit that has outside Liens on items
So there is a unit going to auction at a nearby facility that reached out to us for assistance. During a UCC search, the tenant came back with two other liens. Lien letters are going out to them. The question is, what is the procedure if they provide you a list of items they are looking for and none of the items are…
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Parking Spot rentals; OK or not?
I just got a inquiry from a customer who would like to store his forklift in one of our parking spaces. He stated he has a bill of sale and the title to demonstrate proof of ownership, in addition to his own insurance. Are there any other documents you guys would require before allowing this customer to park here? The…
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Dismiss unowed reverse???
I dismissed a tenants balance as unowed after moving them out in the system, but now need to pay them. Is there a way to reverse this?
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Email Problem Number 2
We got the last email problem fixed, but now I can't email invoices again unless I go in and restart the computer. It will email about 10, then I have to restart the PC again. I can send receipts. Thanks
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Past Due and Lien notices processing error
As of yesterday when I go to process Lien and Past Due notices on my reminders list I keep getting a processing error. The tenants are set up on email and SMS delivery, so I'm not sure what's going on. Anyone else having this issue? Any help would be greatly appreciated!
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Is it possible for a customer to add their photo id to the E-Sign?
Is there a way for a customer to add their photo id when I send them a E-Sign? I can't seem to figure that out.
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date/time selection prior to sending Lien Notice (eSign)
When sending our lien notice thru forms via eSign; It prompts me to select the auction date and time, in addition to the payment due date. Is there somehow I can add this feature on one of my other forms like a Settlement Agreement? If we have an out of state tenant who wants to do a settlement, I would like to input all…
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Once again, issues with returning deposits to cards
When Storable took over, they updated their processors. What this meant was that if we wanted to return security deposits via card (which, btw, was such an amazing, convenient feature), it would have to be a card that was used since Storable took over. I tried to refund a pro-rated deposit this morning, and got this…
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Storage Treasures for Online Auctions
I am about to start doing online auctions thru Storage Treasures; for those of you who use it, do you now prefer selling them online rather than in person? Did you notice an increase in profit/bidders with online? What do you guys charge for the cleaning fee deposit? And is there ever a case where the buyer just doesn't…
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Is there an RSS Feed for the status page?
Hey Friends! This is perhaps an odd question, I'm a member of a discord server for storage operators and Uhaul dealers. We have a bot that monitors the RSS feed for status.uhaul.com and posts any new issues into a channel, it's very helpful in making sure everyone is aware of problems as Uhaul is not always the most…
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Automatic Daily Close With Cash Adjustment
We recently switched to an automatic Daily Close. A cash adjustment that was entered prior to close is still sitting on the pre-close screen. Must we do a manual close in order to account for any cash adjustments? Thank you
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Is it better to show or not show prices on your website
Can anyone give me info on how to remove the prices from our website? We want it to show or say Call Office for Details. I know if I change the price on Sitelink it will change it on our website too.
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Paying through website when late
I have had tenants say they are locked out from making a payment on the website if it's after the 1st of the month when the rent is due. But technically they aren't late until the 7th. Is there a setting I can switch for this?
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Text Messaging
Why do we continue to pay a third party for text messaging and does Storable plan to incorporate that feature into the software in the future?
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Can I print multiple receipts at once?
So batch auto pays allows all receipts to print at once automatically but I'm unable to find this option for the normal payment screen? Is this possible? I found another forum from 2020 that said it's not possible but maybe this has changed? (Hopefully). If anyone can lend some insight to this it would be greatly…