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Contact Free Payment Solutions for When Social Distancing Closes the Office

holly_fiorello
holly_fiorello CallPotential Moderator ✭✭
edited June 2021 in Collections Manager

Collection Manager

  • Audits Sitelink and StorEdge for Payment Due Dates
  • Sends a Reminder with an Individually Generated Secure Payment Link
  • Past Due Tenants Automatically Routed Directly to a Pay-by-Phone IVR Bypassing Store Teams
  • Channels Available: Pay-by-Text, Pay-by-Phone IVR, Pay-by-Email, and a Manager Payment Portal

Operational Controls - Exclusions and Historical Records 

  • Promise-to-Pay Exclusions can Override Payment Reminders to Cease or Resume based on Status of Paid by Date Agreement
  • Recorded Audit Trails for Each Contract, with Complete Transparency on Message Delivery, opt-outs, and more
  • Default Autopay Sign-Up Options
 Additional Remote Operation Tools here. 
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Comments

  • Alison_Evans
    Alison_Evans Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭
    Is the keyword link for reservation completion only for users who use SiteLink or StorEdge as their website as well?  Will it work if I have Web Edition but an Automatit website?
    Alison Evans
    Director, Waterford Asset Management
    Chairperson, IASSA Board of Trustees 
    www.highlinestorage.com
  • MamaDuke7
    MamaDuke7 Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭
    Alison_Evans said:
    Is the keyword link for reservation completion only for users who use SiteLink or StorEdge as their website as well?  Will it work if I have Web Edition but an Automatit website?
    I have Web Edition and an Automatit site.  I can't get the reservation completion field to work.  It just populates with my phone number!  And that is BEFORE it pushes to the website.  That's just when I preview it in the forms.
  • JulieAton
    JulieAton Registered User ✭✭✭
    Where do I find the Reservation Completion Field?
  • MamaDuke7
    MamaDuke7 Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭
    JulieAton said:
    Where do I find the Reservation Completion Field?
    https://storageforum.sitelink.com/discussion/2790/how-do-i-add-an-online-move-in-link-to-customer-communications/p1?new=1

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