Sitelink software vs gate software

Csterm
Csterm Registered User ✭
edited July 2017 in SiteLink General Discussions
In setting up a new computer we somehow lost the ability to automatically delete a gate code on move out.  Sitelink says its a problems with the gate software, gate software says its a problem with Sitelink.  Any suggestions on how to get this fixed?  Thanks very much for any help.
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Best Answers

  • Garrett_Boone
    Garrett_Boone SiteLink Tech Support, Daily Operations Certified, Advanced Operations Certified, Administrator Certified ✭✭✭
    Answer ✓
    @Char in that situation the code will remain in your gate program as it is still a current code. 

  • SeanL_ESM
    SeanL_ESM Registered User ✭✭
    Answer ✓
    Is that case you wouldn't need the code out of the system anyway since he/she will still be a tenant so don't randomize.

Answers

  • Garrett_Boone
    Garrett_Boone SiteLink Tech Support, Daily Operations Certified, Advanced Operations Certified, Administrator Certified ✭✭✭
    edited June 2018
    Hi @Char

    There is a setting in SiteLink that will prompt the user to randomize the gate code during a move out, which will allow reusing the original code. This setting is found in the Move Out menu in Program Defaults. When a tenant is moved out, their access code will automatically be removed from your gate program provided the gate software is running. 
  • Csterm
    Csterm Registered User ✭
    What if the tenant has more than one unit and uses same code for all?
  • Csterm
    Csterm Registered User ✭
    This setting is turned on, however, we still have to remove from gate software by hand.  Any more suggestions?

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