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Anyone using quickbooks ?
Can anyone using quickbooks for their accounting please touch base with me.. i looking to see if their are other options besides what i am doing
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Removing an appointment.
How do your remove an appointment from the Lead to Lease screen? BTW the appointment was a no show!
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Tenant a/c deleted automatically
I had a weird experience today. We had a tenant who moved in with us yesterday. I tried to do audit today and couldn't find his a/c. After reaching out to sitelink for help, they said in the exception report it was deleted by a staff today. Strange is, the staff and I was working together since the morning trying to figure…
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updating credit card info
WHEN UPDATING CREDIT CARD INFO, DO YOU REQUIRE CUSTOMER TO FILL OUT A NEW AUTO DEBIT FORM
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eSign email autofill
Hello storage people! We just signed up with Bader/StorSmart Insurance, and are working on our eSign document for their participation form. We've formatted the document with some work, but when we go to email it to the tenant the email body automatically fills with the same greeting/wording as our e-lease (that's the only…
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Abandoned Unit? No notice of vacating
I have a tenant that left the lock and keys in their unit a few weeks ago. I briefly opened the unit to see if they had just vacated without notice. There were a couple items (trash) left in the unit. I locked the unit back up and tried to contact the tenant. I have been unable to contact, never received official notice,…
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Signature pad for eSign
What signature pad do you use in the office with eSign? We just started using eSign today! We have done 99% of our move-ins during COVID remotely but do occasionally have to meet someone in the office who does not have internet, cell phone etc.
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Cutting Disc Locks
Hey Guys! New to the forum! I have been in storage for about 5 years. During this time I have learned quite a bit. BUT! These disc locks I can never get the cut right. There has to be a better way. Can anyone help with some tips? I have tried everything I can thing of to get these things cut off without a mangled mess. No…
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No waiting List?
As many other boat/rv facilities we are 100% occupied. Instead of showing a blank reservation screen I'm wanting it to show 'waiting list'.. of course that is not offered so I've opted into using the legacy reservation screen. That at least shows our unit types, and prices.. and says "No" for availability. BUT that is only…
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Exporting a Tenants Ledger (or Payments History) for a specific date range?
Hi Everyone! I have had tenants ask for a payment history/account ledger but for just a specific year or specific date range. I know how to pull the entire history, but is there another report or SIMPLE method to extract a just a selected date range? I'm ok with Excel, and have tried exporting and then isolating the date…
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Credit Card Disputes
How do you handle Credit Card Disputes? Do you charge a fee like you would for a NSF?
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Camera set up for those that do not have gated access
We have cameras set up at our locations however they are mostly for entrance, exits and around the perimeter. Obviously this does not allow us the "proof" we need if someone's unit is accessed without permission. Does anyone have information on getting cameras set up to view down each aisle? For some reason after spending…
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gate system
Sick and tired of PTI {digigate} such bad response time what other gate systems being used
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Prorated/Partial Credit Card Refunds
Hello everyone! We recently moved over to SiteLink Merchant Services because they wouldn't accept our CC processor anymore, and we've started running into various issues. In this case, a tenant paid a year in advance but no longer needs it and wants a refund for the unused time. We can't go the route of "voiding" the…
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How much time is too much time spent at a unit?
Does anyone have any issues with tenants spending what seems excessive amounts of time at their units? What would you consider to be excessive? I have a tenant who spends 8-15 hours at a time at their unit. For all appearances it does not look like he is living out of the unit, cause when I walk by there is no bed or…
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Merchandise Returns Before, During and After COVID
Our merchandise return policy before COVID was returns are accepted if receipt is presented and package is not open. During COVID we are not accepting any returns. After COVID not sure if we return to Pre COVID policy and just not accept any merchandise returns. Thoughts?
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On-line Payment difficulties
Is anyone else having constant problems with tenants being able to make payments on-line? Every month we have at least 15 people who call in saying they are unable to complete payments due to a variety of reasons from timed out to change your password. I have communicated with Sitelink numerous times and they give me this…
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How do I increase a tenant's monthly insurance premium? Just discovered we charged the wrong amount
We recently discovered that the rates we had in Sitelink for insurance were outdated. How do we increase the rate for current insurance customers in Sitelink?
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someone living in unit
Since all contracts are month to month. If you find a new customer living in unit, not locking unit. Do you send them a certified letter to vacate or just not take payment for following month.
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Editable text field on an eSign document?
Is there a way to add an editable text field to an eSign document so that the receiving Tenant can add the requested info before signing?
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eSign document shows completed but not
How can a document show as completed when they haven't finished the required fields?
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Gate Lockouts
My lockouts are supposed to be on the 11th of the month. I noticed they just processed in the wee hours of this morning (1st). Checked my setup. Looked back at report for 11th and they didn't occur then. Any suggestions?