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Vehicles Stored With Expired registration/plates
We store cars, RVs, boats, trailers, and campers. We require registration and insurance docs at lease signing. We currently have two RVs with expired plates . . . one with plates that are five years overdue. Both tenants pay there rent on time using autopay. What process do you use to ensure a vehicle's registration…
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2021 Vegas expo
Hi im new at managing a property of about 500 units and am considering checking out the expo. I just was hoping for any feed back or suggestions on how to participate or who to check out. This forum is as close to co-workers as possible for me so i welcome any thoughts.
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Recent Charge Backs
Has anyone seen an increase in charge backs lately? We've gotten three this week and every time we've reached out to the customers about the charge backs they have claimed they did not request a charge back through their bank. We were wondering if anyone else has had this issue.
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Changing anniversary date back to its original date
At request of tenant we changed anniversary date from 1st to 5th. No payment has been taken to effect the change. Now tenant said she didn't request that. How do we change back to the original date? Thanks.
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Problems with June 22nd Update
With the latest update, I am now locked out of Administrator privileges' on the computer? I can change the Administer level password, and everything works on MyHub, but going through the computer, my Admin level permissions are suddenly restricted and I can not even take a payment?
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Workflow changes after Sitelink Update
It would be very helpful if Sitelink would warn us about updates that change workflow BEFORE the update. Todays 06-22 update seems to have changed manually entering Credit Cards. Now a new pop-up box appears that requires ALL AVS information to be entered before running a card. We have a lot of tenants make payments over…
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SiteLink Web Edition won't Load after 6-22-21 Update
Anyone else having trouble uploading SiteLink Web edition after the latest update? One of my computers loaded up fine, but my 2nd computer gets about 3/4 of the way through and freezes up. I have Restarted my computer, Cleared Cache Data, performed another Live Update and still no luck. Suggestions?
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Summer is here!
It's officially Summer! What's something you're looking forward to -- self-storage-related or just for yourselves -- this season?
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E-sign setting??
is there a way to with-hold gate code until customer e-signs lease?
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Refund Amount Discrepancy
#1 I always recommend that facilities don't issue refunds due to employee fraud possibilities and the fact that SL refund figures are often hard to understand from the Refund Receipt. I always do the refunds myself and always verify the figures with written or calculator figures. #2 We started issuing the refunds on card:…
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Synchronizing Anniversary Dates
Tenant has two units. Unit A anniversary date is 7/1. Unit B anniversary date is 7/14. Tenant wants the anniversary date of both of them to be the 5th
of the month. Question 1: I would move 7/1 to 7/5 and 7/14 to 8/5. Correct? Question 2: If tenant
wants both units to be in the same month, i.e., July can you move the…
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Revenue Management
We are currently using the system to auto-generate 30-day notification letters of upcoming rate increases based on certain criteria. We would also like to email each customer a copy of the letter in addition to sending via USPS. Unfortunately, the system seems to allow only one option - EITHER email OR print the letter,…
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Required documentation for golf cart storage
Here in central FL there seem to be more golf carts than cars, especially in The Villages. We store them both inside units and in outside parking spaces. For vehicle storage we require registration, driver's license, and proof of insurance. Golf carts do not have to insured in FL, but most are. They don't need registration…
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SiteLink VOIDED the credit card transaction?
Hello! We went to process our accounts on autopay this morning, and received a new notice on one of the accounts. We've never seen a decline like this, can anyone explain what happened? "Credit Card - The SiteLink payment transaction failed.SiteLink VOIDED the credit card transaction through the credit card processor so…
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Sitelink, TWILIO SMS received
Hello, My company uses Twilio for SMS within Sitelink and we love it. One thing though, why is it not an option to receive texts and have them saved within the tenant notes? I know other companies that cost much more to text have this feature, so it has to be able to be implemented with twilio somehow. Anyone have any…
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Transferring to unit with no promotion
Customer rents unit A with first month free promo and then comes in 2 days later and needs to transfer to a larger unit B that has no promo. When I process the transfer the promotion credit transfers to the larger unit, offering a promo on the larger unit. Is there a way to drop the promo before transferring?
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SITE LINK WEB EDITION LOG IN ERROR - ASSERT FAILURE
Guys. Each time we log in and start the web edition license appears in the following pop up window. Once we omit this screen and log in again the program runs normally. Please help to solve this annoying issue which has been appearing for a couple months now. Thanks in advance Benjamin.
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Chateau products alternative?
I've been having issues with Chateau over the last year regarding backorders and invoicing, so we are looking to transition to another vendor. Now that they closed the Las Vegas warehouse, everything ships out of Florida (and we are in California!) so lead times are now an issue too. Anyone have a "favorite" retail product…
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had reservations removed by sitelink, is now taking reservations again?Anyone else have this issue?
had reservations removed by sitelink twice now,but just today it popped up I had a mobile reservation?
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Where did our tenant notes go?
Hello, SiteLink has always been very good about saving notes, especially notes we've manually entered. I just had two situations in a row come up, both involving notes, so I'm curious about if this is an issue others are having as well... One of the units I was following up on an autopay failure to process, and was giving…
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Letter History
Is there a way to see a history of letters that we have sent customers? I see that it automatically notates the account within the notes section, but I'm looking for a way to see the exact letter we sent in Sitelink. Like if I sent a letter in October and need to reprint that exact letter am I able to do so? The previous…
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Multi Unit Credit Card
Can someone explain how to use the Multi Unit Credit Card feature in the Tenant list? Thanks
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Monthly Statements
I want to send out statements; is there a automated method to do this each month? Like there is to create/send monthly invoices.
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Rate Increase Etiquette
We sent out a notice for an increase in rent. In the letter I state 30 days from their next due date. I thought a 30 day notice was probably required by law, but at the very least out of respect. My boss asked why I did it that way, and I had no good answer other then I thought it was probably required. Does anyone have…