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How do you turn AutoPay off for tenants who have already moved out in SiteLink?
How do you turn AutoPay off for tenants who have already been moved out in SiteLink (an associate can't remember if they turned it off or not) OR determine if Autopay is turned off for tenants who have already been moved out in SiteLink? When I go to former tenants it is not possible to go to their Ledger Settings which is…
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Setting up ACH payments
I'm trying to set up ACH functionality, I haven't used it before, but now have a tenant that wants to autopay that way. I have his tenant information set up, have everything turned on (that I can find) to do ACH, and it did not take it out. When I go into Billing-->ACH Bank Debit to process, it gives me a popup saying ACH…
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How to change pricing on all units
How to change pricing on all units, so when existing customers move out new rate will be in place I've done it before just can't remember Thank you
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How do I set up default insurances for unit types?
We just got set up with an insurance provider, but I don't see anyway to set default insurance coverages for different unit types. Sitelink explains how to do it here: https://storageforum.sitelink.com/discussion/3058/how-do-i-set-up-insurance-default-settings but I'm missing the Set Defaults button. Has this changed or…
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Is there a Calif. regulation about what can be charged for a pre-lien fee or lien ?
Cannot seem to find where there is any California regulation as to what can be charged for a pre-lien fee or a lien fee for that matter. Currently we have a $20.00 p-l fee and $100.00 (to start) lien fee. Do you have any info you can share?
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Why are two unconnected units linked?
I've got a weird thing going on that I can't figure out... I have Sitelink, with PTI gate control. Tenant A has been here for a couple years, and has one unit. Tenant B has been here for about a year, and has two units. They are sisters, with the same last name, but beyond that, they have no similar rental information.…
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Disputed Credit Card Payments
Haven't had a credit card payment dispute in many years. Recently had two within ten days. On both disputes we did not find any record of the disputed charges. Both tenants said their banks have records, we've asked for copies. We're waiting for responses to our questions sent to Sitelink. Has anyone experienced something…
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Storable Sucks
If you're going to take away 3rd party processor atleast be able to do the job that the others do. Think its time to switch software programs.
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Accessor List
Is there a way to sort the accessor list for Storable Gate Access? Right now there is no rhyme or reason to the list. Would be great if it was alphabetical, or by unit number, or even by access code. Can't really find information on tenants looking through 400+ people.
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how do you make it so that a refund receipt does not print on move out
We move tenants out but do not issue refunds at move out to make sure everything is correct. The system automatically asks if you want to email a refund receipt at the end of the move out process - this creates issues as customers think the refund has been issued when it hasn't. Is there are way to disable the email…
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Credit Card and ACH setup freedom removed
I don't know if anyone has noticed - but Sitelink has secretly removed any ability we had before to choose our own credit card and ACH processor without going through Sitelink first. The buttons formerly under marketplace to be able to connect to other processors and enter the connection codes ourselves are gone. I can set…
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Late Fees not assessing
I updated my Late Fee in Company>Setup>Charges>Late Fee. Changed from $10 to $20. Fee is scheduled to assess 10 days after payment due date. The problem is that Late Fees are not assessing at all. What am I missing here?
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SiteLink updating Gate Software
Hi - need some clarification on SiteLink vs DoorKing software. I have web edition on my computer as well as the DoorKing software. My understanding was I need to have the computer on constantly and SiteLink open/DoorKing closed for updates to send automatically to gate. Yesterday, I was gone 12 hours and SiteLink web…
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Any way to turn off ACH?
With storable payments, is there any way to disable ACH payments? We had disabled it under our old processor, but the switch to Storable turned it back on and tenants are making ACH payments online. ACH is a headache for us, and we would really like to be able to just forget about it altogether.
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Can 2 spaces be traded?
I have 2 RV owners who are in each other's spots. The spots are the same size but the rates the 2 owners pay is different. I don't want to lose the tenant info and billing that is saved. Is there anything i can do?
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A note from Storable_Support
Hello, forum friends! It's Amy C. here. I wanted to let y'all know that I will be having a baby soon (a boy!) and my amazing colleague, Lyndsey H., will be stepping in for me as @storable_support while I'm on parental leave. If all goes to plan, I'll be around for the next two weeks. I just wanted to make sure I had the…
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Credit on Account/Reverse Late Fees & Administrative Fees (2 similar issues)
Hello. 1. Just learned a tenant is deceased and a sister stopped paying for the unit. His daughter called to check balance and pay once she found out her aunt stopped paying -for 8 MONTHS. No one told her. I'd like to at least reverse the late fees but how do I do that. She'll pay the balance and monthly rent herself going…