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not letting me save cc in move-in process

JESSIEWEA215JESSIEWEA215 CARegistered User ✭
in Lead to Lease
hey everyone, I was curious if I was the only one with this issue. every time I move in a reservation it stops right after inputting payment plan and tells me I need to refresh my local data.. every time I do and it's just telling me constantly after every attempt. I've found a loophole for now but it leads to me having to ask for their CC several times during the move-in process and it just makes it a longer process in general.
I usually have to delete all their cc info in their lead to lease reservation and then it will allow me to move-in. we just went through new ownership and everything changed under their name BUT we were able to keep the same SL System and I'm trying to figure out what went wrong. 

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Comments

  • MamaDuke7MamaDuke7 CARegistered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭
    @storable_support - can you help with this?
  • themagethemage ORRegistered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭
    Because it seems to be the credit card number causing the issue, I wonder if it doesn't have to do with the Sitelink's new card security measures.
  • storable_supportstorable_support TXRegistered User, Registered Moderator, Community Manager ✭✭✭
    Hi, @JESSIEWEA215. We are aware of this bug and are so sorry for the inconvenience it's causing you. We are working to resolve it, but I don't have an ETA just yet. In the meantime, the workaround you've discovered is what we'd recommend you do. Again, we apologize for the inconvenience and are working to fix this! ~Amy C. 
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