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Update Billing Period for Existing Tenant
A tenant was somehow moved in with a billing period of "daily" and this needs to be updated to monthly. Is there a way to update this with the tenant still occupying the unit?
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eSign requirements
I think the problem with the Tenant Responsibility Addendum form I created for declining the coverage is it only has Initials on it not a signature?
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auction
When you hold on to personnel items after an auction. How long do you wait til you throw it out. if you don't hear from anyone.
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When converting units?
We have converted 2 10x15 units to make a 10x30, How should this show in your computer?
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API Update - iAutoBillDayPastDue
There is an API update happening that includes a new required variable called iAutoBillDayPastDue and my developer could not find any documentation regarding the new variable. How do I obtain documentation for this new variable? I tried emailing API Support and no one has responded in 48 hours.
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Export Emails
Hey Guys! Is there a way to export all tenant emails? Thanks!
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Gate Access not updating Remotely
Move Ins and Move Outs are not updating from my laptop. Worked fine before. Any suggestions?
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eDocuments Insurance 410 Gone error
My customers have been struggling with completing & returning the Mini Co Tenant Responsibility Addendum document. It was either initial to take out coverage or initial to accept full responsibility. They either initial both or none. Even when I spell out to select only one. Or not completing it at all. So I decided to…
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eSign question
So we are just starting to use the esign feature .. how do I get the unit number and the price into the agreement to email to customer - otherwise we are asking them to sign a blank agreement
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Highlighting Text/Areas in Lease Agreement
Is there a way to highlight text/areas in a lease agreement so that when the lease is printed the signature block or initial block, for example, are highlighted for the customer? Also would like to highlight different text areas to bring attention to them. Thanks.
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Does anyone know where I can find the SBOA URL for tenant insurance?
Trying to set up contactless move ins.
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Auctions? Raising Rents?
Anyone out there have ideas on when it is acceptable to raise rents again? As far as auctions go, I'm happy to work with people struggling who are in communication with me, but for others ignoring me, not so much. :|
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Online Reservations Duplicating
I have had this happen a few times the last few months. Has anyone else experienced this. It happened again this morning. I emailed support. Also while testing my online rentals I did one myself as a test. I noticed my card was charged twice. While doing lock audits realized the online rental completed for two units.
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Price Concession Addendum
Anyone willing to share a Price Concession Addendum with me. I can't find mine anywhere! Thanks Julie
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eFile & ePhotos
I see SiteLink ePhotos & eFiles are deleted 1 year after the tenant moves out of all units; are these documents stored elsewhere or do they disappear?
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eSign Completed Documents
I can't get the completed documents to open. I was able to do it yesterday from my Office Computer. But today they won't open on my laptop. Any suggestions?
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tenant ins
Does everyone offer tenant ins, is it mandatory, or does not offer
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Legal right to enter unit?
Have a unit that is being auctioned. Unit is owned by female with ex-boyfriend's items in it. He has gate code and key to unit but she has a restraining order against him. They do not speak to each other. She has dropped off the grid - no phone number and no address. All mail (regular and registered) being returned as "not…
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What is this used for= Tenant Edit - CTRL+SHIFT+D - Show "Test drivers license swipe" button
What is this used for= Tenant Edit - CTRL+SHIFT+D - Show "Test drivers license swipe" button
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emailing and texting
Does anyone know if one can e-mail lets say the first late payment reminder to 11 customers all at once instead of one by one.
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Customer Online Setup
Does a current tenant need to have an Email address on file in SiteLink to be able to set up an online payment account via SiteLinks payment portal?
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Site Map Management
Is there a tutorial in Sitelink (or elsewhere) that shows how to add, delete, reshape, move, join, etc., etc. the shapes on your facility map?
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Regarding online move ins, how are the locks distributed?
We have our system ready to accept online move ins, however i am not sure how to get the lock to the tenant without having any contact. How are others handling this?
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upload photo's of units
Is there a way that we can upload photos of vacant/ occupied units conditions. It would be nice to know the status of a unit or have a virtual look inside.
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Can I change the Name of an attachment?
How can I change the name of the attachment without changing the subject line of a completed rental agreement confirmation? Ours is really wordy when a customer has completed a rental agreement digitally and we email the copy to them, It looks like this when it is sent back to us:…
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Online Rentals automatically adding lock as Merchandise
Is there a way to automatically add the lock for online rentals as merchandise so it calculates sales tax?
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MiniCo Tenant Responsibility Addendum eSign
One of the last steps for my online rental process. I am having trouble setting up the Addendum because it has a place to initial to take out coverage or initial to accept full responsibility for any loss. I can "force" online rentals to take the coverage and edit the form for Initialing take out coverage. If I do that how…
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eSign Check box
There are several places in my Rental Agreement/Lease that have check boxes. I inserted them into the forms but during the eSign process it doesn't include them. Suggestions?
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Card Payment-Failed
I just processed a payment and got a message that said "The SiteLink payment transaction failed. SiteLink VOIDED the credit card transaction through the credit card processor"I didn't know Sitelink could void transactions through my processor???
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Check your website!!!
I had online move in process implemented and working. It is gone. There is a Move In now button at top right of page but won't work. Did I miss an update? Is there a 24/7 support option with SiteLink?