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Registered Emails
Part of a Lien Law 101 webinar recently attended mentioned that in order for emails, sent to notify tenants regarding lien notices and auctions, to be valid in court they must be opened and read by the recipient. I know in Outlook and Gmail there is a “read receipt requested” function, but there are…
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Insomniac Kiosk Features
Does anyone know how to disable move-ins on an Insomniac Kiosk?
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Updating credit card info
Had to update an expiration date on an auto charge. When I entered the new date, it erased the CC number necessitating a call back to tenant. Alot of extra steps just to put in a new date with card number being same.
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New PC (Windows 10) issue
Sitelink couldnt help me. I purchased a new pc and sitelink wont run on it. I get an error that says it failed to sync with local database. Sitelink tried for two days and couldnt get it to work. This is the PC we use for our gate program. It seems to be blocking SL from running. Any suggestions?
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Sitelink Update
Has anyone done the Sitelink update? Did it take long? Any issues during or after?
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online storage auction
We are going to give the Storage treasures online a try. Do you put in your lien letter just a date, time and site or do you include anything else about it for people that are using this site
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Transfer of Unit to new person
Does SiteLink have a transfer form I can access when tenant's want to change tenant name to new person responsible for the unit? I have my own form, but I want it to be in SiteLink so that there is a time and date stamp recorded in notes when printed. Looking for a template if possible.
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Where is the "credit card button" on tenants screen?
Transferred tenant to another unit. His auto charge CC info transferred over and I wanted to verify info. In the Ledger Settings clicked on Edit, and box comes up that says to use the Credit Card button on Tenants screen to update CC or ACH info. Only credit card button is below the Edit button in the auto bill section,…
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Invoice cc's to company email
Can anyone tell me how to stop getting cc'd on tenants invoicing copies? It has just started happening recently and I don't recall changing any settings.
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Discount on new unit
It used to be when setting up a new tenant we could request a discount. It doesn't seem to have that option any longer. How do I do that now?
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Converting to Web Edition?
We've had Standalone SL for 15+ years. How many standalones are converting to the Web Edition? Issues you have encountered besides down time?
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Online Reservation for space that was already reserved
How does this happen. Now I have two reservations for one space. Just looked at my website and it is still listed on there to reserve.
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Transfer auto bill when linking units
When we link units, the auto bull information is not transferring to the new/linked unit. We have to manually input the information again. Is there a work around?
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Multiple Unit tenant locked out
A tenant with 2 units called and wanted to add a third space. Called Monday and said they wanted to start it on Wednesday. I did a Future Move in with date of 7/22. He showed up yesterday and was denied access at gate. Came in paid for third unit and completed e sign docs. Still didn't readmit. Couldn't change the move in…
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Online payments -multiple units Phone/Mobile
It is really difficult to help tenants with online payments/move-in/reservations when we don't actually see the process. I have a few company accounts that I use for testing but not always easy to recreate each scenario. I am trying to help a tenant with multiple units trying to pay online on her phone. Looked simple…
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CERTIFIED LETTERS
I keep having certified letters coming back signed COVID 19. Anyone else and does it matter
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How do I automatically set a units rate to change when a tenant moves out?
I do not use price optimization. The owner wants to increase certain units to change price automatically once its vacated. Thanks
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Re-sizing photos
You all have been so wonderful about answering so many questions! Does anyone know how to resize a photo from a phone to be 2000px by 555px to upload to a website?
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On-line move-in
Does anyone else have a problem getting those doing an on-line move-in to sign the lease and return it? Once they pay, it seems like they think they are done. We have to call or resend the lease to get it completed. Also - how are you getting a copy of their ID? When we e-mail we ask that they take a picture and e-mail it…
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Online courses to deal with irate/hostile customers?
Does anyone know of a good online course to take for dealing with irate/angry customers? Can be difficult to diffuse the situation at times.
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Invoicing didn't generate future charges
I have a few customers that I invoice. I just noticed the invoices didn't generate the future charges. Is this something new?
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Help .. unit attributes
We have just gone to online for reservations etc. And they have linked our units in sitelink to our website for people reserve units - for some reason on our website each unit is showing "elevator access" How do I remove that - I have lots of elderly tenants and this confuses them. I have modified the units from the "group…
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Moving a form from location 1 to location 2
Couldn't find it in searching so I'm asking. We have two locations. Location 1 is older than location 2 and location 1 has full set of forms. Is there a quick way to move a form from L1 to L2? Thanks.
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Employee login
Is there a way to see what passcode an employee has? Or a way to view a report of what they typed in. Frustrated at not being able to log in to web edition or my hub. Only thing I can do is change passcode. I changed it to what they said it was supposed to be. See if they can get in. Thanks
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Electronic Drivers License photo in Folio
How does one put the photo on to the computer folio?
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Adding longer note to tenant's account
Notes are limited to a certain number of characters resulting in having to add longer notes twice. So you wind up reading the last part of the note first then reading the first part of the note last. Any way getting around this, i.e., can you add a long note, that exceeds the character limit, to notes without having to cut…
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When a tenant pays 12 mths and get 13 free, can you go ahead and show the free mth now
can I go ahead and show pd thru the 13th month
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SAME TENANT – SEVERAL UNITS – DIFFERENT GATE CODE FOR EACH UNIT
I know there is an option at the ACCESS board to add “other authorized gate access” but is not what we are looking for. Is that possible to have SAME TENANT – SEVERAL UNITS – DIFFERENT GATE CODE FOR EACH UNIT? Thanks in advance Ben
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Apply discount plans with past due balance
Hi you all... Any way to apply a future discount plan while there is a past due balance? or how to apply them retroactive without getting a credit applied?
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Self Storage Software
We are in the process of opening two facilities in a small town in Tennessee. The first one is a Boat/RV facility with about 10 spots, the other is a conversion which we are turning into a climate controlled facility with somewhere around 10 units. The climate controlled facility will not be open for quite sometime at…