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Discussion about this forum
What type of topics can be posted here, what things we can post in off-topic boards?
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Wanna Discuss Something
I want to discuss something related to this forum, i am new here and i want to know the rules of this forum. Can anybody tell me about this?
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Reminders
I am pretty new to Sitelink. I am very particular about keeping things cleaned and organized. In my reminder section I have a Due date tap. When I click on it is about 15 people on the list that tells me there due date, the trigger date and how many days past. These people on the list are paid. This does not happen to…
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Quotes or Estimates
Is there a way to print a quote on a unit through sitelink? I know we have the proration calculator but what if a business needs to have it printed? I cannot find anyway to do this and have had to manually create a quote/estimate through word which is a pain. Any insight would be awesome!
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Tenet Count
What is the simplest way to obtain a count of the number of unique tenets we have? Is there a report?
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"Unwanted" Online Rental
How do you deal with Online Rentals that you won't rent to. Previous bad tenants, criminals, bad credit etc? In 6 months I have only had one and I managed to creatively get out of it- she was wanting to store items that didn't belong to her. They belonged to her father who was on the front page of the newspaper for drug…
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Voice over IP vs. Landline Phone line
We currently have an old fashioned land line which took tech support 5 days to fix our "no dial tone" issue. Owner asked to reach out to the Forum to see who is using the VoIP and get pros and cons. Thanks for any input!
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How do I create a custom unit attribute that will show on the website?
Under modify units in company setup, I see where you can edit the unit attributes by selecting the different ones in the list as used at the site. There are custom attributes listed but I can't find where you actually create these custom attributes. I would like to create them to show a current discount offering (2nd month…
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How do I fix a sale that was was entered wrong.
How do I fix a sale for a NON tenant if the quantity was entered wrong and merchandise was paid by c/c. We refunded the money in cash back but the site won't let us show the refund. She was taken care of , now we need to fix the books! Thanks!
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Wanna Discuss Something
I want to discuss something related to this forum, i am new here and i want to know the rules of this forum. Can anybody tell me about this?
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Setting up Late Fee Schedules
Can you have one late fee set up in sitelink as a set dollar amount and another late fee as a percentage amount and have them occur on the same day? For instance, for all of our tenants with rents that would have a late fee of higher than $20 a month we want to charge them 20% per month. Both late fees would be due on the…
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USING AN AUCTION ONLINE SITE
SO TODAY WAS OUR FIRST TIME USING STORAGE TREASURES ONLINE. VERY EASY NO HASSLE. MY ? IS HOW DO YOU THEN APPLY TO THE ACCOUNT. OR I CANT CLOSEOUT THE ACC TIL THE PERSON COMES IN. DO YOU SETUP A AUCTION UNIT UNDER MERCHANDISE AND CHARGE IT THERE. OR JUST WAIT
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Employee time sheets
What method does everyone use for employees to clock in and out on? I wish there was a feature inside of sitelink to handle this task. We are looking for better options than writing down on a sheet of paper or an app. Something that employees have to be at the facility to clock in and out on. Thanks in advance for the…
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How to separate two units?
Hello I have a tenant who has 2 units together. Now his brother wants to take over 1 unit under his name. Without moving the unit out and go through the refund hassle, is there a way i can separate both the units in sitelink? How do I do it? Thanks in advance.
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Selling Unit's Contents From Out of State
Tenant in NY wants to sell her unit's contents here in FL remotely. We will not be involved. Only option I could come up with is an estate sale where the company removes the contents from the unit, stages elsewhere, and conducts the sale. All dealings between tenant and company. Any thoughts?
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To Mask or Not To Mask ?
I know there are many variables to this question, which I won't list. In Florida our facilities have a mask requirement when you enter the office. We provide if the customer doesn't have one. Most customers have their own mask. In our area (central Florida) wearing a mask is not mandatory with few exceptions. Even where…
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Certificate of Mailing, Al.
Does anyone know if the certificate of mailing is legal in Alabama, or where I can find out without doing major research. Thanks.
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No Lock Tenants
Does anyone else have an issue with a tenant who constantly forgets to put their lock on and/or refuses to lock their unit? What have you done to rectify the situation? I am about to give one of my tenants a 15 day Lease termination notice cause they never have a lock on the unit and I am tired of reminding them. Am I just…
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Setting up gmail smtp
Anyone on today by chance who might know the answer to this headache? Just got up to our new site in Oregon and when i'm trying to set up their email i'm getting the "cannot connect to remote server" error. Something i've noticed is they have the wrong port # listed but no matter how many times I type in 587 and hit "ok"…
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Rent Increases
What do you do at your facility for rate increases? Do you find that a flat amount or a % work better? Also how often do you implement them? I have several units that are well below street rates due to being tenants forever and would like to get them up some.
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Out For Tenant's Signature
Is it just me, or can't you sort by date any more?
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Payment Screen Edit Auto Bill Disable Whyyyyyyyyyyyyyyy!!!!!!!!!!!!!!!!!!!!!
So i just talk to Sitelink and they said they are disabling the option to edit a person auto payment info in the accounts/payment screen/ledger setting/auto bill edit. You must now go to customer/tenant then highlight name in blue and hit credit card. WHYYYYYYYYYYYYYY would you remove this option. Now if I'm on the phone…
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CERTIFIED LETTERS AND AUCTIONS
So I have been sending out certified letters they have been coming back signed on the back covid . I thought it was the customer signing that . When I went to the post master to inquire. They said their police is to just drop off letters now. They wont go to the doors due to the covid. So my ? is are these letters still…
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Different Gate Lock Out Terms
Is there a way for me to dictate different lock out periods for different types of units? We have parking spaces that we lease, but need to be more strict on nonpayment since it's easier to remove a vehicle/trailer and we're left without leverage for our rent. I know this can be done manually on a case by case basis, but…
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Cancelling old refunds vintage 2015
We have three refunds in the 2015 vintage that I cannot remove from Sitelink. Tried all the "standard" methods for removing them but I think because of their age nothing is working. Before I roll the Sitelink dice . . . any suggestions?