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How to send an email to all tenants with a picture attached?
We're planning to send out a mass email to all tenants with a referral discount. I have the flyer made up, I'm just not sure how to include it in an email through SiteLink.
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Customer req lock cut off
If a customer is req a lock cut off. Do you have them sign something?
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Label Shapes on Maps
Can someone tell me if there is a way to label the shapes on the maps that are placed. One of our facilities is underground and has pillars (50+) throughout their facility. They use these pillars as a mapping structure for their spaces and they are all numbered/lettered. We would like to be able to reflect these as such on…
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AVS Mismatches - Still no fix?
Hello @storable_support - Any ETA on when you will have the AVS Mismatch issue cleared up? I'm talking about the addresses that we know are correct. I'm tired of seeing them all in my Reminders. I have been told on numerous occasions that we are not being charged extra for AVS mismatches; however, it makes me a bit nervous…
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Bank repo on a car PLEASE HELP!
I have a car on lien and the bank sent out a repo guy. I won't let him take the car until the lien is paid. This is my first time for this. How do I handle this???
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Best Process to mass-mail rental agreements
Hi All, If needing to send a physical mail of rental agreements to each customer at a facility-does anyone have a best practice outside of using Simply Certified? Everytime we try to process it needs a major change to the HTML code, and I just don't have access to someone who can make those major edits. (Needing to do this…
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Split up a payment
My tenant has two units. She went online and made a large payment that went to one unit instead of both units. Can I split the payment up or do I need to refund the payment and do a new pair of transactions?
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Uploading pics- Files not showing up when uplaoding
I am having a super random issue. When I go to upload ID and vehicle pictures through Payments its not seeing the files I have saved in their folder in my PC. ITs never done this before. Anyone have any thing I can try to troubleshoot?
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Issue with future move in
I know this was an issue once before, but want to see if anything has changed. We did a rental that wasn't slated to go into effect until June 21st. However, the tenant was able to come up early to begin moving stuff in today. I know last time, if you did a future move-in, took the payment from that date, and had the lease…
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How do I make the new late fee schedule take effect?
I've increased my late fees. I adjusted them via Corporate Control, checked and made sure the changes were pushed to the site. I used the default 1/1/2000 date so it would take effect immediately. Unfortunately, it doesn't do anything. I just noticed that it is still charging the old rates. Is there some other random thing…
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best tablet to run sitelink
Whats the best tablet to run sitelink? I really don't want to run my hub, more of the web edition sitelink.
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RE: Davinci Locks + Sitelink
Hello I tried to do a search on this topic prior to asking here, unfortunately I couldn't find anything that was up to date. So my question, is anyone using Sitelink and Davinci Locks. I am aware Sitelink and davinci were working to integrate them but can't find any info. We have the davinci locks already (actually have…
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Caught on camera
If something is caught on camera, would you give the recording to a tenant? Or have the tenant go thru the legal process to get it. Tenant was not robbed. But he had an issue with the police dept. I don't think we can just hand out copies of surveillance footage. I'm not sure.
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Payments Not Recorded in SL- Update Check for duplicates!
I am losing what faith I had in this company. I am forced to switch to their payment processing this week. Oddly my payments wouldn't process yesterday and they said it was SBOA/Paya/Sage issue. Today all payments processed extremely slow and the screen would just hang up for minutes after. Here is the email I just got:…
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After update?
First card payment of the morning and received this: "6/13/2023 9:22 AM EB: Credit Card - The SiteLink payment transaction failed.SiteLink VOIDED the credit card transaction through the credit card processor so you must process the payment through SiteLink again.Cardholder: <tenant name removed>Amount: 116.00Reference:…
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Voided E-sign Documents preventing website use?
For some of our tenants, and for our own test account, when someone tries to log in to make a payment, the website tells them they need to sign their lease agreement and to call the office. The problem seems to be that they have a voided E-sign document in their account, even though a newer correctly signed document…
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Can we mandate when customers reserve online they must also purchase or supply a cylinder lock as we
We have customers that reserve a unit online. There is not a requirement for them to know they need a cylinder lock, as well as, insurance to get in their units. Can we create a section that makes them do this? We currently can get them to pay the administration fee.
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Chatbot - Swivl with Sitelink
Has anyone added Swivl or other Chatbot app to their website and had it integrate with Sitelink/Storedge? Has it cut back on your workload. Is it a helpful add on?
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Setup - my vendor isn't listed
When I use SiteLink Setup I notice that not all vendors are listed that can work with SiteLink. Is there a difference in capability between the companies shown in the setup tab and a company that is not shown?
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Web Edition very slow on refreshing
One of the computers in our office is really slow when refreshing in the morning and during the day. What can be done about this? Computer runs fine in other applications, Excel, Office, Google, and so on. Can it be uninstalled and reinstalled to clear it out and start fresh? I am not sure if it would work with Web…