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Notes in all accounts gone after Live Update
After running a Live Update, all notes in every account are gone. They are there in MyHub, but gone in SiteLink
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Losing money upon transfers
Good morning all.. I was curious if anyone else has ever ran into this issue as i'm thinking it's a coding issue in sitelink. Short story version: tenants were looking at 10x20's, we have 2 across an aisle from each other, they rented one as they will most likely need the 2nd this weekend but aren't sure until the stuff…
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Collections after Lien Sale
What do you do after you have a lien sale and the unit does not bring what the tenant owed? I've heard that you can take them to collections. Please let me know what service you use if you do take to collections or place on their credit report.
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Spring?
I don't know where you are all at with the weather...but we are still getting 20 degree temperatures at night and in the morning. With a Possible SNOW shower this weekend?! What the heck?
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How do I re-print an invoice?
How do I re-print and invoice? Why do some of my invoices have invoice numbers but some don't?
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ZIP FILES
Has Sight Link ever offered a web training on how to make zip files for desk top documents? Thanks for any help in advance! Teresa
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reprint Move-out Paperwork
how can I re-print the ledger history and notes history on aunit after the tenant has moved out and is no longer on my tenant list?
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Payment history for a certain year
How do I pull up the payment history for an entire year without seeing all of the other years? I have commercial tenants that ask for it in January for their taxes and it is very difficult to show them because the one I get shows their entire rental history.
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New Computer
How do I download the Sitelink Software, We had a computer crash and I cannot find the download and I am not getting a link sent. The Original link I was sent years ago is no longer valid. I guess I am either looking in the wrong area or it is just something that I cannot get.?.?.?. My facility has been down for 2 days now…
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Clients unable to pay online day before due date
Greetings: Just had a customer call who is due on the 24th. They logged into the web side of Sitelink to pay but the client says it's showing a zero balance and no unpaid invoices. We see an unpaid balance and a pending invoice when we pull up the client on our side when we pull up her account. Have to admit that I would…
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On line Auctions
We recently listed storage units on a On Line Auction site for the first time and one of the stipulations is a cleaning deposit. Question for some of you Storage Managers that do this is if someone buys several units, are you charging the full cleaning fee for each one, or the full fee on one and discount the other's?…
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Last Update Broke License Scanning and E-Sign Agreements
After the last update a couple days ago, I cannot scan licenses into Sitelink anymore. I used to be able to place the license on the upper corner of the scanner, and Sitelink would scan it in, and scan in just the license. Now when I scan, it blows the license up huge, and only keeps about 1/4 of the license which is…
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bulk upload of competitor info
Hi, is this possible, and if so what is the best format to have the data in? Thanks
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Esign - Ipad
What is going on with loading Esign on Ipad? Most of times since last couple months it only loads the document boarder and a couple selectable frames, no wording or anything else appears. Use to work great.
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Attached / Embedded emails
Hi all We have noticed something strange happening in the last couple of days - not sure if this is related to the new update. We send out welcome emails through CRM to new customers, these are embedded text and we select this from the drop down. However the ones we have done in the last couple of days are going out as…
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Calendar- Reminders
When I logged in this morning my Reminders populated 14 Appointment Reminders from 2013 to 2018. Any idea why this randomly showed up today?
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Can't start new thread in the Twilio subforum
Grretings: Just wanted to mention that I am unable to start a new discussion/ thread in the Twilio subforum here on the forums. The Clickatell subforum is also missing the button at the upper left but we don't use that service. In case anyone is wondering, I'm trying to figure out how to match up the phone numbers in their…
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Change of payment during move-in ...
Does this happen to anyone else or am I the only one: During a move-in, if the tenant pays with a credit card and then for whatever reason, the credit card doesn't work and they decide to pay with a check or cash, I need to cancel the credit card payment but when I do, Sitelink cancels the whole move-in! :/ What am I…
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Adding fees
I'm trying to set up my work with their first ever storage software. I have a few questions I'm hoping can be easily answered. 1. When I take a payment and they are giving me more rent then is owed because I do not have change, a screen pops up and says "The amount you entered is too large. You are attempting to…
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Set up for Future Move in but tenant already moved in
How do I remove a future move in date from a Unit. The tenant moved in 3-12-18 and it says future move in date 3-24-18 (because I was trying to change his billing date at the time of move in from the 12th to 24th per tenant request) Now his unit shows up a dark blue color and his payment for initial move in on 3-12-18 is…
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Future Rental How to Process Welcome Letter in CRM
Occasionally we process a move in with a future rental date. How do I trigger the Welcome letter to process immediately following the transaction? Also is there a way to activate the gate code at this time? Thanks Julie
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New Computer-Download SiteLink
Can I download the Demo version from the website and use my Corp Code or do I need to contact Support to download SiteLink on a new computer? Thanks
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How can I view or print out a list of ALL of my "auto pay" customers?
I am trying to see if there is a way I can view or print a list of ONLY my customers that are set up on Auto Pay. Is there a way to do this? Would it be in reports or can this be set up? If anyone has any suggestions or can help me out with this I would greatly appreciate it. THANKS!!!
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We require addresses, phone# ect... is there a way to defult and require Vehicle Lic plate numbers?
Recently we implemented a new policy (for the safety of our tenants) that if you did not enter the property in a 'vehicle' that you were unable to rent. This has helped keep the troubled "walk-in's" from renting. My question is, When renting a unit some fields are required fields that have to be filled in before advancing…
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Reminders
Hi all, I am curious as to how to delete lien notice and past due notices off the reminders list. Sitelink does this for me but I have all letters sent out and now I want to remove them from the reminders list. Any suggestions? Thank you.
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Formula codes for Lease
Where can I find a list of all the formula codes to insert rental rate, Unit number, fees etc. example below <Tenant.UnitName>,
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History of Repairs on Units
Is there somewhere in Sitelink where we can keep a history of repairs by specific Unit? Not only while occupied, but after tenant moves out and a new tenant moves in, I would like to be able to see previous repairs, like fix broken spring etc....
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Autopay in Advance
Hello everyone! We have a tenant who is on autopay, and would like to be perpetually a month in advance so he will have a month of cushion if something ever happens with his card. He is currently paid through 4/4/18, and wants us to run it for the full month of 3/4/18. Do I need to manually keep track of this every month…
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What to do with vacant space?
Do you have open space on your lot? If yes, how do you maximize it? Boat/RV parking? Portable storage containers? Etc.