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Is there a way to change any of the wording on reports that are printed for company records?
I am wondering if there is a way to change the wording on any of the reports we print for company records and such, like on Management Summary instead of Unrentable have it say Offline.
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So Tired of People! How do you deal with burn out?
It seems like we have had so many stupid people over the past 3 months, I can barely handle it anymore. I have a woman who's CC on auto pay was about to expire, I sent out the expiration notice 30 days in advance, through USPS and emailed it. All throughout that month I sent more reminders, and left messages for her. When…
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pre liens for alternate not printing
I always have to go in and reprint one and adjust the address. This has only been happening since we started sending emails to customers as well as a letter for the preliens and liens. I am wondering if maybe I accidentally unclicked something important =)
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"Normal Tfr" Credit generated when transferring customers
This week I noticed something that I hadn't before. I had not seen a credit note that gets issued by site link when transferring from original unit for the rate the customer has been paying historically. Example: While moving a customer from unit A, paying $150 on the day the payment is to be taken. As I understand this,…
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Parking Space Reservations
For those of you who rent parking spaces (auto, trailer, boat, RV) how far in advance can a tenant reserve them - 30, 60, 90 days? Do you take a reservation fee - refundable or nonrefundable? Any other details welcomed. Thanks.
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Reverse Refund
Is there a way to reverse a cheque refund on a customers account?
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Twillo for sms
Has anyone uses Twillo for sms ?
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Snails Pace
We are in the San Gabriel Valley of the Los Angeles Basin and the phones have been very quiet since Halloween. I have checked with my local Comps and they say the same thing. Is it just our area that has slowed to a halt or is it Nationwide. Occupancy has stayed the same, just no traffic.
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Paid thru date wrong after deleting future charges
Made a tenant a deal that he could pay November to May with May being free. So I added future charges for November thru May and credited him $90 for May. The tenant never came in to pay. He then went online and paid the month of November only. Tried to contact him to see if he was still going to pay the remaining…
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Receipt problems - Sitelink can't do this - Prove me wrong
I want to create a damage & repair charge...and need to produce a receipt for the payment. The catch is, they are not a tenant. I am not willing to fudge my move-in and move-out numbers (by bouncing them in and out of a unit) in order to make this happen. I keep telling my accountant that Sitelink just can't deal with…
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Daily Close rounding up when I have .50
Lets say my totals for the day comes to $2,212.50. I enter that into the Daily Close, its correct, it accepts it and I close for the day. When the Close saves and prints, it rounds my close up to $2,213.00. I am always having to enter an "over/under" in my accounting software to account for that difference in paperwork…
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Making receiving an invoice automatic for all tenants
Is there a setting that will allow all tenants to receive a monthly invoice automatically? Thanks.
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Customer Account Address Changes
I notice that when a customer changes their address online, it creates a note that shows that they have done so, which is great. However, the address shown in the note is the OLD address. This can be helpful, but for legal reasons, we need to be able to document the NEW legal address. Is Sitelink looking to add this soon?…
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Driver License Scans in black and white
We just got a new Canon MF743CDW printer in the office and whenever I try and scan a driver license with Sitelink, it will only scan in black and white. Does anyone have any idea how we can get color scans since there is zero options in Sitelink for scanning?
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Can one change the number sequence of invoice numbers?
Is it possible to do this ?
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"In Auction" legend in SiteLink
Hi, I'm new here but have a quick question: Does anyone know why we have people who are scheduled for our next auction, have been sent an auction letter with the associated fee, but they are not highlighted in the legend as "in auction". So how do I get tenants to show in pink as "in auction"?
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Exporting to Quickbooks Premier
Good day, I got a client that uses sitelink web edition and they want to export there accounting data to quickbooks and also do their invoicing from quickbooks. Has any one done this ? is this even allowed? I have sent sitelink numerous emails this week and even called a few times got no reply at all.
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Setting someone to office hours.
Hello. We are using the old Digigate PTI system at my facility, along with Sitelink. I am attempting to set a customer to office hours only, and it is not working with the account I am using to test it. I can not figure out why. So, I have added an office hours "time zone" to digigate with the perimeters that I need. I…
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ADDING DISCOUNT TO EXISTING CUSTOMERS
IS IT POSSIBLE TO ADD A DISCOUNT TO AN EXISTING CUSTOMER, IF THEY HAVE BEEN IN FOR AWHILE AND KNOW THEY ARE GOING TO BE HERE FOR AWHILE LONGER WE HAVE A PAY FOR 6 MONTHS, GET THE 7TH FREE DISCOUNT WE WOULD LIKE TO DO THAT FOR THEM. IS THIS POSSIBLE?
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Personals from an auction unit
We just had an auction end on 10-31-19 and the bidder brought the personals up to us in the office in the box were pictures and two small boxes that contained the ashes of relatives of the tenant. We have tried contacting the tenant but without success so far. My question is have any of you had this situation and how did…
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Speed Bumps: Plastic or Rubber?
I know this is mostly for SiteLink questions; however, I want to know what everyone else thinks about this. I will be installing speed bumps throughout my property because speed limit signs both on buildings and the asphalt seem to be invisible to my tenants. I have regular and RV tenants and I've GOT to slow people down.…
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Access Liability Waiver
Just wondering if anyone sends out the Access Liability Waiver during bad weather? We have signs up stating we are not responsible for accidents.
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New Passwords
Is anyone else being forced to update their passwords on SL? It is requiring me to have a letter, at lease 7 characters, and a special character.
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Rent Increase
Hi Everybody, I'm trying to raise rates across the board. I know I've done it in the past where it would not change the tenant's rate, just unit size. I did what was shown on this site, but it continues to put it in the tenant's rate as well. Thanks! Sally Powhatan's Community Self Storage
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Sitelink + no internet = MyHub
Just an interesting thing I noticed today. I know that Sitelink removed offline mode when MyHub went live, but now, if our internet is down for whatever reason and we try to log in, Sitelink tries to open MyHub. This will, of course, fail, as MyHub still requires an internet connection.
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Adding Charges.
Hello, I am trying to add a "delivery fee' as a recurring charge (an added fee per month) and it isn't allowing me the option to pro-rate them in at time of move-in. It isn't even giving me the option. Can anyone help me with this? Thank You,
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How can I change Paid thru date
Need to change paid thru date from 12/21 to 12/6
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Charging after hours fees? Do you offer 24/7 access
Hi all, I have been working on a project and been away from the group for awhile. We are considering eliminating 24/7 access at our facilities after the 1st of the year. The owner and I are exploring the possibility of still offering it for a fee or eliminating it completely. What are everyones thoughts on this? Who…
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Renting to Repeat Offenders
This discussion is related to an earlier DO NOT RENT TO discussion: We have a small and familiar list of tenants who always
appear on our collection call list. They
run their past due account almost up to the auction date and then pay, with
some of them paying the day of auction. We’re looking at adding these repeat…
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E mailing Move Out Receipt
Is there a way to Email Move Out Receipts to customers WITH OUT going back in to their moved out account after the fact ? What I'm thinking of is a prompt during the move out process ( Would you like to print a Move Out Receipt yes/no then Would you like to E-mail a Move Out Receipt yes/ no ) . This would be helpful with…