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Tenant Notes - Delete?
Is there a way to delete a note you put in a tenant's account if you made a mistake?
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Fun at Work Day!
Today is Fun at Work Day! To help y'all celebrate (myself included), we're giving away Amazon gift cards to the first 10 commenters on this post. Please comment to secure your spot and then, message me (@storable_support) with your email address, so I know where to send the gift card.
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Walk up kiosk usage.
We have an INSOMNIAC 900 kiosk which receives very, very limited usage. Every time I clean the screen I talk with Megan, but other than that she's lonesome. If you have something similar how popular is it with your customers?
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myHub and Web edition Tenant Notes
We had an enquiry today from someone that one of our "Long-Time" employees remembered as being a trouble tenant. Per our usual policy, we looked them up in Web edition to review their previous notes to see if we wanted to take the risk of renting with them again. Their accounts (tenant has rented 3 units with us over the…
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Print Envelopes from SiteLink
I see there is a way to print mailing labels from SiteLink, but is there a way to just print on the envelopes? If not, I would like to put this up for suggestion. I just think a printed address on the envelope looks way more professional than a "sticker".
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Is sitelink down right now?
My computer is just sitting at the sitelink log in. Restarted computer and still can't open sitelink. Is is down?
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Audit trail for price reduction of parking space.
A parking space price has been reduced from $69.00 to $38.04 by "someone". Looked in Notes, Ledger, and Rate Changes but can't find the "someone". Any suggestions?
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Daily close
I was told to never do a daily close. we are in our office only 3 days a week between 10-2pm. How does this affect the numbers? Not sure why either?
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Does anyone have a Parking lease they can share?
Does any one have a Parking/Vehicle lease you would share? Would greatly appreciate it.
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Concessions Report
Is there a specific concessions report I can pull from Corporate Control? Also, what is everything included in "Concessions"?
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It's National Get To Know Your Customers Day!
Today is National Get To Know Your Customers Day! Of all the social media holidays, today's our favorite and we'd love to use it as an opportunity to have some fun and great conversation. If you could share a cup of coffee with anyone, who would it be? Answer in the comments and a virtual cup o' Joe may find its way to…
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Payment screen changed on only one machine? What happened, how to put it back?
Got a message from one of our employees that on Sunday the payment screen changed. She couldn't add a 6 or 12 Month discount without manually adding the additional periods. Just the day before the screen didn't even have the add periods button, and when adding the prepaid discount it always automatically added 6 or 12…
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Can you add contents to a unit you are renting
I need to add contents to a unit
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Sitelink Tech Support Problems
Called tech support 3 times on 1/14. First call: Tech answered but couldn't answer my question and went for help. Line was disconnected. Second call: Placed on hold and then disconnected. Thinking it might be my phone used a different phone for my third call, same results - placed on hold and then disconnected. So switched…
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Sorting tenants on autopay and receiving invoices
Is there a sort available that will identify autopay tenants who are receiving monthly invoices? The manual method is tooooo slow! Thanks.
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AUTO DEBIT E-SEND
CAN YOU SEND AN AUTO DEBIT FORM THRU THE EMAIL WHERE THEY CAN E-SIGN IF YES HOW THANK YOU
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can the auto bill tenants be removed form the call late tenant list?
Would like to remove auto bill tenants from the call late tenant list? Tenants are irate if they get an unnecessary call.
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Sitelink Credit Card AVS ?????
Good morning everyone, hoping someone could shed some light on an issue I'm having and curious if anyone one else is experiencing this problem with sitelink credit card processor. So its clear that credit card processors charge different rates depending on AVS. If AVS is not verified, you pay higher rates than if you have…
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Using Sitelink 3.3.9 with Windows 10 64 bit operating system
I have been using Sitelink 3.3.9 on Windows 7 32 bit for years and now I am trying to use it on Windows 10 64 bit. Sitelink 3.3.9 loads, but when I click on the Sitelink desktop shortcut, an error message comes up and Sitelink does not work. Suggestions?
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credit card numbers...
I am trying to find out the full cc# of a tenant who has two units. The first was set up for automatic payment, but the second one was not set up on move in. I can charge the card for both units, but am not allowed to set up automatic payment for the second unit because I don't have the full number. I just switched back to…
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SITELINK NEW CREDIT CARD PAYMENT SYSTEM
We just started this month on the SiteLink credit card payment system. We are having a lot of difficulties with credit cards being rejected and the error code coming back "payment not approved, check your processor". The cards are good and customers have check with their carrier and there is no problem on their end. Does…
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Show all ePhotos
Is there a way to bring up all the ePhotos in Sitelink Web Edition. I would like to look at all the photos on file for identification purposes. I know I can hover over each unit and see the photo, but I am wondering if there is a way to bring up ALL the photos in our database at once....?
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Boat Tow
Does anyone have a copy of a letter to tow a boat, trailer etc for nonpayment. If you cant upload. My email is ladylift1@yahoo.com Thank you