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Remote Rentals using E Documents-Frustrated
I need a new plan or revised system. I am tired of doing move ins and tenant not completing documents &/or paying and having to delete account or do move out. And the thought of not remembering to do so and have a unit showing as rented when it really isn't. What do you do? What are your procedures? Why can't SL have a pre…
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Conform to CA Late fee Help setting it up
OK how do I set up all of my tenants to the CA late fee schedule? I found a way to set up new tenants, but how do I set up existing tenants? Furthermore, I can't find where the late fee schedule shows each fee associated with the tiered rate.
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Decreasing security deposit when transferring
A few days ago, we had a customer that wanted to transfer from a 20.5x49 unit to a 10x10. His security deposit was $300.00 on the larger unit, only $90.00 on the smaller one. Knowing we couldn't decrease security deposits in the past, we had to move him out of the system, figure out how much rent he had coming back for…
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What are the TPP ADW-12 and ADW-15
Sitelink brought these both up in the payment screen and I have no info to give the tenant. Just looking for clarification on what they are for. Thank you.
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Online Payments Today
When trying to make a payment online today, the following message happens after clicking Make Payment. Error Source: WebLib Error Message: System.NullReferenceException: Object reference not set to an instance of an object. at SLNetWsL.LocInfo.WSL_GDA(DataSet dsOp, String sKeyIn) Stack Trace: at…
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Address information problem
since today's update i don't seem to be able to edit address information???? in trying to find away to edit address information got an error unable to cast object of type 'System.Strin' to type 'System.Drawing.Image'.
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Reservation in Lead to Lease for existing tenant
Think I have posted about this issue before or contacted support about it. I was trying to reserve a unit for a current tenant that has multiple units. Her name doesn't pull up in search. I emailed support. While waiting for reply I did some tests and in Lead to Lease I can add a Lead or Reservation for current tenants…
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Proper record keeping when using E-Leases?
The digital leases are new to me. I have to say that I love them. Here is where I get concerned. I am used to having a folder that all documents and copies are kept in. I've been taught to keep returned mail (unopened) in the folder in case we get sued by the tenant. How do I keep the returned mail that is not opened in a…
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Combine Units
Hi Guys, I'm new to sitelink and was wondering if anyone knows how to combine units? I have a tenant with 2 units on different accounts and now wants them on 1
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STEPS IN FORMS AND FEES
WONDERING WHAT EVERYONES PROCESS IS 20 DAY LATE NOTICE 30 DAY LATE NOTICE 45 DAY LIEN AND CUT LOCK 60 DAY AUCTION NOTICE
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Issues with credit card processing?
So far this week, I have run a couple of credit card payments for tenants, only to have them both being declined for "suspected fraud." Both of them contacted their banks regarding the issue, to be told by their banks that the cards themselves are fine. Which means it appears to be an issue with SiteLink's processor?…
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Emailing Invoices
Is there a way to send invoices to multiple tenants via email without having to send them individually?
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Form Setup Question
Is there any way to customize the prompt text for the field <Date.InsertPrompt>? Sitelink only says "Select a date" but I would like to customize that text. Any way to do that?
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LIEN PROCEDURE
What is your lien procedure? What do you have on your form? I know it varies by State I am in Florida. Do you put the auction date on that notice or a 2nd notice?
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Auto pay question
If someone is signed up for autopay, and their payment gets declined for something like "insufficient funds", does the site send them a notification via their registered email that their scheduled payment did not go through?
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Break in
How do you handle it when a Cadillac converter gets taken? First of all besides the obvious police report im finding it hard to tell if others are missing the part as well. Im not auto gifted. Do all autos have them? These trailers here and rvs have hanging connections everywhere so i feel helpless. Is it just me or does…
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Help, when when on vacation
How do I find someone to watch my facility when I am on vacation?
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What are my options to our Storedge website erroneously showing a recurring discount?
Discounts are set up for a fixed amt off starting in the 2nd month and applying the disc for 1 month. We've spoken to Storedge Tech and were not able to get an answer. Having the Reservation page showing a recurring discount is seriously bad. Please help!
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License 4 digits
Anyone else notice that the drivers license field in SiteLink web version is now only showing * and 4 digits? Was this an intentional change ?
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Payment transfer
On the 2nd of the month a customer, who has 2 units and are linked, logged online and paid the total due for both units. The payment was done on 02-02-22 should have been split but it was applied to only one of the units. So, one unit is only paid until 01-31-2022 and the other is paid through 03-31-2022. Can I get part of…
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Email sending trouble
I changed my password on gmail and sitelink email and it won't send. I've done this several times a year and never had a problem. I get a error code 5.7.0 authentication required. nothing else was changed. I tried everything I've read on here and even changing email accounts. I've used the same account for years, same way,…
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Dont even know how to title this
Has anyone ever received a tax form 1099A from a customer it says acquisition or abandonment. Customer is telling me to collect their payment from IRS. We have never heard of anything like this. I'm Baffled
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Problems with SiteLink today...??
I was logged in last night, late, and had no problems. This morning SiteLink will not let me log in, and keeps booting me for "incorrect password". I even went into Corporate Control Center and changed my password, still the same failure. Anybody else?