Site Link running credit cards on wrong day
I have a tenant with 8 units and or spots, all are set to auto pay on the 1st of the month. This am at 12:10, 1 unit was not only charged a day early but charged more than is owed on that unit. Has anyone else found this issue?
Tenant Text Notification of Door activity.
Is any one using a system for individual door alarms that texts the client when their door is opened or an alarm on their door occurs ?
How do your measure success at your location?
I know there are a lot of measures of success. I'm looking at it from a financial prospective. In the Management Summary there is a "bunch'" of statistics. Which ones are on your daily/monthly radar? Other measures of success are also welcomed. Thanks.
Sales Tax Reports
Where do I find a report to print out taxes paid on Units, or in this case, Outdoor parking. (here in Arkansas, there is no tax on Storage Units, but there IS on outdoor Vehicle, RV, Trailer parking)
Custom Reporting Question
Hi,I would like to create a simple custom report and extract the data to excel. I simply would like to have a month-by-month comparison of sales so I can generate a simple chart. The Sitelink graphing feature only goes back 1 year. Is there a report that can easily do this?ThanksDavid
Drug paraphernalia disposal california?
Hello, we have encountered 2 situations: 1. while taking pics of unit to auction, we find in clear view a bunch of syringes, some have residue. 2. while cleaning out trash in unit that did not go in auction, we found drug paraphernalia. First and for most, the safety of our employees is paramount. SO, how do we go about…
Pros and Cons of Security Deposits
Although we currently don’t take a security deposit from our
tenants, we think it may be a good idea going forward. We can see a security deposit taking care of
locks and keys not returned, cleaning up expense of tenant leaving a dirty
locker especially when one walks on you. Those of you who use security deposits what are…
Do Not Rent List?
Am I missing something? In sitelink how do we create a do not rent list? So far the only thing I am seeing is having to look at the notes which creates quite a bit of delay having to look up someone at move in. Is there a way to change the color of their name in the tenant list for a do not rent?
Gate issues!!! So many gate issues....
My gate was not letting people out past 11:00 pm when the access hours cut off. We realized that the gate was not set up for 24 hour exit and fixed that issue. we also exchanged the keypads so that the exit keypad is now the entry keypad. Well......the gate was not letting people in this morning!!! Not opening with manager…
Returning locks and keys at move out?
We require the tenant purchase a cylinder lock w/keys
(Chateau C481-6) at move in. If the
tenant does not want to keep them at move out, we request they return them when
completing the move out process in the office. We get a higher success rate in getting the keys returned while the lock
remains in the unit door. Looking…
Sending Letters "Mail Service Preview Error"
I am receiving the error message "Mail Service Preview Error" when attempting to mail a letter. We use simple certified and verified the credentials - any ideas before I call sitelink support and wait on hold for 45 minutes? Thanks!
Thank You, Self Storage
In a year that many will define by the lows, we choose to celebrate the good — namely, the Self Storage Industry's strength and resilience. No doubt, this is a reflection of the owners and operators who comprise the fabric of it, many of whom we're enormously proud to call our customers. What has inspired us most is how…
Changing payment method in SiteLink
We have recently changed bank accounts for our company and I am having trouble finding where I can go in SiteLink to update the payment method.
CRM Campaign Schedule
Can I add an Image to my CRM Campaign Schedule? I have tried both RTF and HTML formats. I finally got an image to load up on RTF (had to size it down) HTML would not let me load one up. I attached that "Letter" to my Campaign, Preview shows the Image (Christmas Card) but when I Emailed it to see how it looks, there was no…
Can not print esign document from myhub
We have just recently started using eSign. We are unable to print from the myhub pages both new or existing lease. No error code, just nothing happens. Any suggestions?
I have items in my inventory that I rent and do not sell. I can not figure out how to set up in the inventory for it to not count stock. I do not need stock counted sense I get the items back. Do I just have to adjust the inventory so often so it stays off my reorder sheet or is there a way that I can set it up to not…
How to melt ice from iced over Keypads-Digigate 700LX- without harming the pad?
I am in Ohio and the last time it snowed our keypads were frozen over and unusable(over 2 feet of snow....). I cleared what I could with my fingers being hesitant to spray the pads with the de-icing mixture we use for other things(home made for locks and such). I have tried to look in the manual for the pads, but no…
Applying payment against rent and late fee.
Tenant has two late rents and two late fees. He wants to pay one rent and one late fee which would only put him one month behind vs two months behind. As I understand when your apply a payment against rent and fees Sitelink goes after the late fees first and then the residual money is applied against the rent. Question -…
How to change anniversary date ?
Unit A has an anniversary date of 12/24. Unit B has an anniversary date of 1/6. How do I change Unit A's date to 1/6 to match unit B?
New lease after price increase
I am trying to figure out how to make the system automatically create a new lease for customers with a rate change. Does anyone know how to do this? I plan on emailing the leases and can't figure out how to make it generate a new lease with esign. Any help is appreciated!
Counting Late Fees
Does Sitelink have a report that will total all late fees on individual customers . . . or do I count then by hand?
Site Link Training
Where can I find online training for a new employee? I'm relatively new to using SiteLink myself and I'd like to have some tools to utilize when my new hire starts. Thank you in advance!
Can someone send me the formatting for the receipt form? My receipt form is messed up and I can't get it corrected. No matter what I do and I cant find any default templates on sitelink or their website.
Card Processing Error
Having trouble processing a customers payment on a Mastercard. This is the error:Msg: Result: SBOA Merchant Services:SERV NOT ALLOWED Please fix error or contact SBOA with error message. Authorization: 000057 Reference: EUE8HIYDCT AVS Response: Retry CVV Response: Not Processed What does the error mean. I have tried…
Emailing from Tasks/Letters- Past Due Tasks
I email payment reminders on the 3rd, avoid late fee on 10th etc from Tasks/Letters. It used to work fine. Now it will only process several at a time and takes forever. How do I fix this?
Printing up address labels
Hello. We are sending out Christmas cards to some of our tenants and were wondering what's the best way to select some tenants and print up their address labels. We were able to figure out a way last year but I've forgotten how to haha. Does anybody have an advice?
Automatic Autopay Feature
We have the feature turned on to run our AP automatically, however, they did not process on their own last night. Did anyone else experience this? I am manually batch processing them all as we speak, it just takes so much longer.