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E-Sign Documents Do Not Email Yahoo Accounts
Hello! We have a newer site that has always had roadblocks for their new tenants with Yahoo email accounts. When sending a lease to the tenant for remote move-in, Yahoo is restricted. There is no error conveyed and all other email addresses do receive emails. It seems like this would be a setting, but I am not sure where I…
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ACH Payments and "Internet" Payment Type MISSING after update.
After the update last night (July 28, 2021), I am no longer able to post payments using the payment type "Internet". We accept PayPal payments on our website, and I can't post them. The option is still set up under acceptable payment types in the Company Defaults screen. Also since the update CRTL-SHIFT-H no longer brings…
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Announcing the DO MORE Monthly Webinar Series
The self-storage market has experienced a lot of ups and downs in recent years. You’ve had to deal with the pandemic. Before that, much of the market was experiencing oversupply, driving down rental rates. Now that raw material costs and labor shortages are slowing down new construction, it’s trending towards a supply…
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Economic Occupany
Hi All, What is meaning of this number on the management history report? And how is it figured? Thank you.
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Drivers lic
Does anyone use something to swipe a drivers lic ? if yes, what do you use?
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Invoice Problems
HI, Right now we are doing a move in special $1.00 move in with the 2nd month prepaid, everything goes smoothly, unless the tenant wants to transfer units, then the 1.00 won't transfer and wants to send out an invoice for the 1.00, when I delete the invoice it removes the Discount, I need to know how to fix the issues with…
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Disable Past Due Events Report
I'm looking for a report that shows which tenants have been Disabled for Past Due Events. I saw a very old, similar post that said to run the "Rent Roll" but the field I'm looking for "bDisablePDue" is not showing up . Can anyone please assist? Thank you
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Ctrl/Shift commands
Is there any sort of list with explanations of all the Ctrl/Shift functions? Some of them seem very helpful, and I would like to have an all-inclusive list for our locations.
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Lag
Is anyone else having issues with lagging in SL? Yesterday and today I've had pretty long hang times when navigating thru the program. Any suggestions if it's just on my end?
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SiteLink Texting....pre-payment reminder
Does anyone know how I can test a payment reminder from Sitelink? One can SMS a past due notice but not a pre-payment reminder. This would simply need to say: "Just a friendly reminder...your rent is due in 5 days at All Star Storage" I'm on anniversary billing and use Twilio for my SMS as it's only .075 per send. Any…
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Disc locks
Hello, Does anyone know of any companies where you can buy disc locks and there not be a 6-10 week back order? We use chateau and they are a great company but have been back ordered for well over a year now. Thanks!
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modify units in myhub
I mark units available for rent on website using the modify units tab but can't seem to get this to pull up on myhub, any suggestions?
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Out for Signature
In my Reminders window, it shows "Out for Signature" with a number next to it. The number should be the number of documents sent out awaiting signature. I currently have 2 documents out for signature, but it shows 4. How do I fix the issue?
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Rate increase notice
The rate increase notice in my sitelink does not auto populate the new rate increase amount. It states the old rate will be increasing to_____ Is there a way to have that automatically entered before emailing the notice?
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Automatic payment that never processed
I just contacted a tenant regarding their past due balance and was told that in June, we had discussed setting up a card for automatic payment (which I do remember that conversation). However, the card was never processed on the 1st like all of the others. I went back to the Automatic Billing window and sure enough, he was…
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reverse overlock
Hi wondering if anyone can help me out with this,I need to reverse an overlock
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California storage facilities and liens.
My question is have any of you resumed processing liens? We have 1 in lien status but have not gone forth yet. So far I'm not able to find any new news about conducting a lien and don't want to do anything illegal. Thank you for your input. Diane Templeton Ministorage
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Only 1 Week Until the ISS World Expo in Las Vegas!
Are you heading to ISS World Expo next week? If you are, please give this post a 👍 and be sure to stop by Storable Booth 919 to say hello, enjoy live product demos and enter to win a Yeti Tundra Haul cooler. Come kick back with us after a long day on the show floor at The Center Bar from 8-11pm on Wednesday the 14th. Food…
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Drilling Out Cylinder Locks
We use the Chateau cylinder lock C481-6 at our locations. In searching this forum found some ten year old info on the subject which said: "We use a drill and 3 different drill bits 1/8",
1/4" and 11/32" they are made of Cobalt. We start with the smallest,
dead center and drill, then we move up in sizes! Chateau sells a…
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One Time ACH Payment
Why doesn't Storable allow for a one time ACH payment? I have already contacted Sitelink support and was told that using Ctrl+Shift+H will not work since we are now using Storable as our ACH payment processor.
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Independence Day 2021 - Support Hours & Info
In observance of Independence Day, Storable Support will be closed on Sunday, July 4, 2021. We will return to normal business hours on Monday, July 5th, 8:00 am EST. For support related questions, please contact:* SiteLink: afterhoursemergency@sitelink.com * SiteLink API: apisupport@sitelink.com * SiteLink Merchant…