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Smart Locks
I am working on a new storage build this Spring. I am considering Smart Locks by either Janus or PTI. Has anyone used Smart Lock technology? Thoughts?
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I was Today years old!
Ok. So I have been fighting with the little circles on the Chateau security stickers for over 3 years. Peeling the edge to get my strip neat (a little ocd) the next circle lifted right up. SMH.... posted just in case I'm not the only one.
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Lead To Lease
Is there a way to have the Expires field default to a date later than the Needed field in the Lead to Lease scheduling?
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Disputed credit card
So I have a disputed credit card charge. the charge is from April. What should I expect if I follow through. Has anyone gone through this? Is it worth it?
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Safelease
Has anyone switched to Safelease as your tenant protection plan provider? If so what are your thoughts?
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Separate Windows Users
I'm using SiteLink at a facility and running it from a Windows 10 laptop. I am also segregating my employees by setting them up as separate Users on the desktop. The problem is that SiteLink will not open up for a different desktop User unless that employee is both logged out AND they close SiteLink. It tells them that…
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Lock Price
How much do you sell Disc Locks for. We have the Chateau C-970. Thanks
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Anyone having issues with pages translating?
I opened Lead to Lease this morning and the whole page was in Spanish. I didn't change any settings, and we don't speak Spanish. Closed the window, reopened, and it's back to English. Then this afternoon, my payment screen was in Spanish. Again, I closed it, reopened, and we're back to English. I thought I was going…
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Site with no internet access
Wondering if anybody runs a site that does not have good internet access off a hot spot. I have a site I run remotely but would like to update gate codes and view cameras off site. I use storelogix gate software. Any suggestions would be appreciated.
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StorLogix Mobile
Anybody using StorLogix mobile from PTI security? If, so, are you having issues on mobile phones? Such as being unable to login because the app is unable to sync? Having issue with PTI's tech support and their lack of timely, if any, responses.
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Authorized accessors
Hello all, I just want to make sure I understand this correctly and or I am doing this correctly. When moving a customer in there is no place to add authorized accessors; however when the move in is complete and the lease pulls up there is a place for the customer to add authorized accessors. If the customer chooses to add…
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How to Correct a Botched Future Move In?
Tenant was scheduled for a future move in on 10/1. He was accidently moved in on 9/14. Payment of $69.00 was taken resulting in a paid through date of 10/13. Sitelink tech support said cleanest solution was to move him out and put him on a reservation for 10/1 move in. Following their recommendation would leave…
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Auctioning an almost empty unit
Operating under Florida statutes our auction process is 75 days long from the first late notice to the actual auction. Multiple action/notification steps occur throughout the process. At day 45 we cut the lock and take pictures, giving us the first opportunity to see the unit’s contents. Depending on…
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senior/military discount
Is the senior/military discount only available for use during move in? Or is it used for every payment? If it is for reoccurring payments, how is it applied?
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How do I track late fees across my company?
I am looking to track the number of late fees my company issues during a month for our 7 sites combined? Is there a way to track late fees in corporate control center?
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Esign - Remove old entries
In the Esign console we have a bunch of old leases under "Out for Tenant Signature". How do we remove these old lease entries and clean it up?
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how to apply a tenant referral
When a tenant refers a friend and both tenants are in good standing with their units for 2 months, how does one apply the referral bonus to the referring tenant?
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Expired Proof Of Insurance
Is there a way to run a report to show all tenants with Expired Proof of Insurance?
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lien notice
When you send out the lien notice do you put the time and date of sale? Or do you put in a 2nd notice only?
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email issue
A customer made a payment this morning online. I just received a copy of the email sent. Where it says Dear>>>>>>>>>>>> instead of the persons name it had their credit card number. I went into their account and no where does it show that info. The card should not be sent in email like that. not sure whats going on. just a…
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Spanish Language Forms in California
Why are the leases and letters all in English? Can a Version in Spanish be an option? Where can i find a template or do i create my own?
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auction
WE SOLD A UNIT ON STORAGE TREASURES NOW THE CUSTOMER WANTS TO PAY CAN I CANCEL AFTER BEING SOLD
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Past tenant got email from website stating balance.
A past tenant moved out in July no issue. His unit is rented and he is not in the current rent roll. He still was able to access that unit through the website and leave a note for me. So... that unit has new tenants, but if you look at the notes it says his unit # and he said the website also says he has a balance. He told…
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Card Processing Error Messages
I have services through SBOA and the processor is Paya. I have been getting quite a few that say Invalid Transaction. Anyone experience this or know what it is? Thanks Julie
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Tenant Notification of Lease Changes
Our facility has been open for over seven years with 842 current tenants. Several of our original tenants are still with us. Our lease agreement, over these years, has been revised eight times. A recent review of a 2015 lease agreement showed significant changes when compared with a current 2021 lease. We…