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SEPTEMBER 2017 POLL: Which method of accepting reservations yields the highest conversion to rental?
Which method of accepting reservations yields the highest conversion to rental?
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download documents
How do you download a document (such as a vehicle title or insurance) to a customers acct? all I can seem to get is a small corner, the same size as the drivers license we scan in.
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Reversing a transfer?
Hi there. :) So my boss just called me from another facility where they just finished their conversion. Apparently she did a transfer for an occupant, and needs to reverse it. Is there a way to do that? Thank you.
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WEBINAR: Convert Leads Faster with Lead to Lease and SiteLink eSign™
Increase Rentals with SiteLink Lead to Lease and a Paperless Office September 13, 2017 at 2:00 PM EDT with James Renouf Convert leads faster with top-to-bottom Lead to Lease workflow, including capture and storage of SiteLink eSign™ leases, forms, and payment receipts. Use better tools to convert more leads Rent by phone,…
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How to move -out
My customer moved in and bought a lock then decided they could not pay and would be back later. Now its the next day...how do I move out with the lock on the account and make everything correct on system?
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Sending an SMS upon entry?
In order to help better communicate our gate hours, can sitelink push out an SMS to the customer's registered mobile number upon entering their access code? Thanks!
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Finger print scanner and Sitelink?
Hi, We are having too many tenants sharing their access codes and its becoming a problem. One idea I had is to incorporate a traditional finger print scanner (will have to be integrated into the keypad and another unit in the office) and use this as a second form of validation upon entry. Has this been done before? Thanks!
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Manually printing an Invoice
How do I manually print an invoice for an account? We just did our conversion a few weeks ago, and it has come to my attention that invoices for most accounts have no shown in the reminders to print. I have one customer in particular (that I can think of right now) that will be an absolute MESS if he doesn't get his…
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Who has switched from Sage to Sitelink Merchant Services?
Who out there has switched from Sage to SL Merchant Services, and what was your transition experience like?
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Keeping Busy
In our facility, sometimes I hit spots or even days where I feel like I just sit here or search the web for anything to read. What are some things that you would do to pass some time? Or how about some great sites to get some articles on Storage Stories in other states? Or just some interesting articles to read that aren't…
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Online Move Ins - The next generation
I am very keen to talk about online move-ins. We have had this technology in Australia for over 5 years with many thousands of online move-ins processed. As distinct from an online reservation which is just a promise, or a contact form, these move-ins have the first month's rent paid and the customer enters all details.…
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Staying signed-in.
Hi, I'm brand new to Sitelink Web Edition. Tonight SL wants us to keep our program open due to the upgrades they want to make in the middle of the nite. My question is this: Whenever I walk away from the computer for a bit, the program signs me out. Does that mean that the program closes too? If so, I want to change this.…
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WEBINAR Q&A: SiteLink Maps
Below is the list of Answers to the Questions asked during the August 16, 2017 SiteLink Maps support webinar with James Renouf. If you missed the webinar you may watch it on-demand from the SiteLink website. Q. How would you get the map on your TV screen? A. Your television would need to be hooked up to your computer as a…
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New Mastercard "2" BIN in October
Will Sitelink accept the new "2" BIN numbers being issued by MasterCard starting in October 2017? We use an old-fashioned card stripe scanner, so I'm sure the number will feed into the Sitelink payments screen, but not sure SL will take it.
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ACH Payments, and "ACH Get Returns" working properly?
We have been getting ACH payments rejected after being processed in Sitelink & Sage, but we only discover them when doing bank statement reconciliations. We are getting no notifications from Sage or Sitelink that the ACH payments were rejected. I always thought the "Get ACH Returns" function would show me any rejected ACH…
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Different Version Email Copy of Notices-Feature Request
I know you all want us to call, however I like seeing things in writing :smiley: I would like to have a different version of notices to email. We print one copy of our Pre-Lien and Notice of Lien which has 2 copies of the notice. First page is the notice second page is the notice with the Postal Service Certificate of…
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Has anyone else ever thought this?!
I wonder it all the time!
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Inquiries & Reservations - old note access?
Maybe I'm missing something but curious if there is a way to pull up notes from an old inquiry? Quick explanation, had a man come in to inquire about storage, was a "p.i.t.a.". My co-worker said his name sounded familiar so I searched his phone # in my inquiries screen and nothing was found even with all leads…
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Reservations
Has anyone had any issues with Sitelink allowing multiple reservations for the same unit?
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Computer specific settings?
We are forced into using Outlook for email because SiteLink, to my knowledge, does not support authenticated SMTP, which our provider requires. The problem is the only copy of Outlook is on the main office machine, but NOT on my personal laptop(which is the only one I have that can do remote support). Is there a way to…
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Rate Increase Letter
How do I change the days from 38 to 30 on when a rate increase letter is printed?
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A customer overpaid at call center with a credit card. How do I correct this?
This is a great question from @Joyce, reposted from another category thread.
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Exempt Report
Is there a report I can run to see who is exempt from late events? I need to keep track of these somehow.
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Credit Card Processor
Recommendations on Credit Card processing companies that are compatible with Site Link, and swipe versus chip.
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How do you remove recurring events from your Calendar?
Is there an easy way to remove recurring events on the calendar? We no longer need reminders for some of our moved-out tenants.
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Accidentally moved someone out....
So, we accidentally moved someone out. In our old software, we could put them back as Pre-Existing. I don't know of anything like this in Sitelink. I was going to add the customer to a unit in setup, but because she is no longer considered a current occupant, it will not let me do that. Any help would be greatly…