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Tenant giving out code
Today a tenant who recently moved into the coded entry area of our facility gave out his code to someone who was coming to meet him to purchase an item he had in storage. This now means that someone who is not a tenant and has no further business being on the property has access!!! To me this is now jeopardizing the…
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SiteLink eSign - how to make mobile-friendly e-document?
I am a web developer and I'm currently trying to help someone to design their contract for your eSign document. But I'm having a hard time making it look good on a mobile device. So some help from your dev team will be appreciated? Here's the steps that I've taken so far: * I see that your Lease #1 form supports HTML…
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Late Fee Threshold
Is there a way to cap late fees given out based on security level? Ex: All employees under Site Manager level can only waive up to $50 of late fees per month, after they hit their monthly limit they are unable to waive additional fees.) Thanks!
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Invoicing for pre-pay
We have a discount set up in SiteLink that if a customer pays 12 months in advance they get the 13th month free. The problem I have is this: we try to set ourselves reminders to go in after that payment has been made and set them for a 30 days in advance invoice when it is due again, just as a courtesy. However, to do that…
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How to Batch tenants
When going to this new site I have a couple tenants that had 2 units that now are separated I need to know how to batch them so I can do one payment instead of 2 separate Help please
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Are tenants moving out due to the Pandemic?
I am curious. Has anyone experienced an increase in move outs due to the situation that we have all found ourselves in as a result of the Corona Virus?
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Service Required Report
Is there a specific report identifying units that are classified as "Service Required"?
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How to handle people that do not want to pay rent of storage unit because of covid 19?
Should there be proof of loss of wages or layoff papers? What would be acceptable forms? New to this forum. Any info would be greatly appreciated.
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Selling locks and keys.
Good Day Everyone, Hope everyone is doing well and healthy during this time. My question to you all is, how does your company handle locks and keys? And if you require the customer to purchase a lock and keys, how do you implement that within Sitelink? Thanks!
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Covid-19 Full Site Lockout, Urgent help needed.
The New Zealand Government has not given the go ahead during stage 4 lockdown for facilities to remain open. How do I lock all tenants out in one go?
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Looking into ESign
We are investigating ESign (Sitelink) and wondering if anyone out there has pointers BEFORE we throw the switch. In Washington State, we use our own generated Sitelink Form. Where in SL does one designate which Form to use for the lease?
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CREDIT CARDS
IF SOMEONE PAYS AND IT GOES THRU THEN LATER REJECTED. WILL THEY LET YOU KNOW HOW DO YOU FIND OUT DO YOU GO TO VERTUAL TERMINAL WEBSITE IF YES HOW OFTEN
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Sitelink Version History
Is it just me, or has the Sitelink version history web page stopped being updated? Whenever they plan an update, I like to see what is changing and try to get ahead of questions my co-workers will have. Sitelink still refers to the page in their update notices, but nothing seems updated since 2019. -edit- I see if I click…
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"Letters" feature
Do you use the "Letters" feature to do marketing emails to current/past tenants?
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Does SiteLink integrate with WordPress?
we have a website built with wordpress and wanted to see if SiteLink integrates with it
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How to turn off all 4 late fees in Sitelink
Can anyone kindly tell how to turn off the late fees for our tenant in Corporate Link. Due to Covid19 we want to stop the late fees until things gets normal. Everyone stay safe :)
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COLLECTION CALLS
WITH EVERYTHING GOING ON ARE PEOPLE CALLING CUSTOMERS FOR PAYMENTS, I HEARD PEOPLE DONT NEED TO MAKE MORTGAGE OR UTILITY PAYMENTS HOW ABOUT RENTALS JUST WONDERING WHAT OTHER PEOPLE ARE DOING OR THINKING
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waive late fees
how do i waive all late fees for all of my tenants for the next two months
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College Kids and Virus
We are a college town and have been getting calls all morning for units ASAP. Anyone else getting hit with this "blessing?"
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online auctions
I would like to know what companies are recommended for online auctions. Wondering which ones people are happy with
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After hours calls
Looking for a company that handles after hour calls. DO NOT want anyone that will be out sourcing to another country. Any suggestions? Please mesg me or email to manager@whiskeyroadstorage.com
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Coronavirus Safety Measures
Has any companies had to take any major step regarding the coronavirus pandemic? Changes? Closures? Wanted to get the conversation stated.
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E-sign 'Draw' on Tablets
Hi Guys. I'm relatively new to Sitelink but especially new to the forum. I was hired as the Relief Manager in December 2019 when the facility build was officially completed. My question is about the signature options on E-sign. We use E-sign for documents on a tablet that tenant's then use a stylus to sign. However, when…
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Credit Card Charges- Charging tenants to run their credit cards
We don't charge a fee for taking credit cards unless it is over the phone. (We charge $3.50.) However with the thousands of dollars we end up paying every month just to run credit cards, we are considering the idea of charging our auto-pay customers to run their cards. Does anyone else do this? How did you set it up? I…
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Tenant's Key in File
I remember reading I thought someone where can't locate it about if a tenant wants to keep a key in file. I know it poses a liability however if tenant signs an agreement stating the facility/employees, etc are not liable. Does anyone have thoughts on this subject. This particular tenant is forever losing all three keys…
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Anniversary Date keyword?
Looking for an "anniversary date" keyword to insert into a form but can't (or overlooked) one. Closest is TenantMoveInDate, but that adds the year. Only want day and month. Thanks.
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Posting a credit to Tenant with no charges showing
I'm new at doing this. I know how to post a credit if there are charges showing. I want to post a credit to a tenant that has no charges showing. I have tried checking the box for future charges entered the amount and clicked on ok. The pop up says I must enter a payment type. should I wait until charges are assessed…
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Direct from SiteLink to Storage Treasures
Can anyone advise me if I can list auction units on Storage Treasures straight from SiteLink or do I need to go to their website to do so?
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How do you handle transfers who don't transfer?
I have handled this dilemma different ways over the years and am wondering if there are any ways left I have not explored. Everyone here seems very clever in their work-arounds and thought you could share. Dilemma: A tenant transfers to a new unit but they don't move out of the old unit in a timely manner. I bring it up…