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First rate change is several years
My company is being purchased within 60-90 days. Assume new owner will direct a rate review/change shortly after signing papers. We haven’t had a rate change (units or
tenants) in several years. Currently at
93.7% occupancy. Most unit prices are
below street rate and unit price of same size unit varies. Tenant rates vary…
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Disable Online Reservations
I want to disable online reservations for the weekend. I found a place that says disable all web template transactions. But I don't want to shut off online payments.
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What credit card readers are compatible with Sitelink?
We are currently using a cheap credit card reader that only uses the swipe feature. We're wanting to upgrade with the changing times to allow swipe, chip, and contactless pay. Does anyone know of one that does all three with no fees?
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Tracking how tenants find us
We have a billboard. We have a social media presence. We're on Yelp! and keep it fairly active. We have decided to do Google advertisements again. With the economy in Northern California taking a bit of a dive, we are getting ourselves out there a bit more. However, we also want to have an idea of what our most effective…
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Anyone having email issues in Sitelink using office 365 account?
Today, all of a sudden, all email out of sitelink fails. Weve been using GoDaddy email and they switched to Microsoft exchange (Microsoft office 365) worked fine until today Anyone else?
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Accounts Package Tie in.
Hi we are working with site link and our accountants have asked about the ability of sitelink to link with accounts packages, i.e. Sage, Quickbooks etc. Anyone got information on this and the ability for sitelink to have a bridge to different accounts packages. Thanks
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Autopay on second unit?
When I have customers on autopay, and they come in and rent a second unit, I sync that unit to the anniversary due date of the existing unit, take a payment, but the new unit does not go on autopay. I get the "opt in" function for autopay via CC/ACH, but why, when I go in and select it for that unit, does it not auto fill…
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review on storable access
Not to happy right now. We have had digigate for idk 25 years maybe not that long but a long time. Our system blew two weeks ago. So we decided to go with storable access. We received the stuff pretty quick. Issues I see We have two gates with a separate entrance to diff buildings. From what I am being told is I don't have…
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Increasing protection plan pricing
We are looking into increasing our protection plan pricing but was told by SL that we would have to individually go in and change the existing clients price to the new rate and that we are unable to "batch edit" I'm hoping someone here has found a way around that instead of going into 4000+ tenants settings to update their…
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How can I refund a reservation fee?
How can I refund a non-refundable reservation fee? I am a sole owner/operator and was hit with severe food poisoning. I was out of the office and unable to answer phones for 2 days. Figures that is when I get 2 online reservations - with fees paid. When I returned to office, I contacted the 1st customer right away to find…
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Tenant locked out of facility for $.40 balance!
Our "lock out" threshold is a minimum past due balance of $24.00. I double checked our program defaults. Tenant owed us .40 cents from last month. The day they tried to come in through the gate, their new rent came due so they owed us their regular rent plus the $.40 Wouldn't let them in as account was marked as…
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Running Tenant Rate Optimization (TRO)
Expect to be running a TRO for the first time very soon. Previous storage facility I managed the TRO was run by the Corporation with the results passed down to their local stores for implementation. Happened every six months, ready or not! We got pretty good at handling those friendly (?) customer phone calls. The…
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Tenant Notification, Mail Service
Looking for an SMS provider that can send late notices, auction related SMS texts, etc. Anyone have any experience and price info with the below providers? Thanks.
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Automate Collection Emails/SMS
Is there anyway for Sitelink to send out the past due notices/pre-late notices automatically at the event date? We do automatic invoices with Sitelink and this would be a huge help to us!
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Reminders
On my reminder list, there's a reminder to print increase notice. The letter associated with the notice is not the correct letter. How do I change it?
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KEYWORDS
How many months does it take to fix keywords? In every esign lease we do, we ask Are you active military ? Sitelink keyword Yes or No.... except No shows up like this No>. Anyone have a solution to this problem? I've been bringing it up to sitelink for 6 months now and nothing gets done.
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In California, does partial payment after a lien require starting over w/ prelien prior to auction?
If a tenant is sent a prelien and lien and then makes a partial payment but never reaches a zero balance, is another prelien and lien required prior to the next auction?
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How do I add a deposit after the rental?
Rented the unit to a customer and didn't realize the unit didn't have a security deposit required in the settings. The customer's wife called afterwards to make payment and the deposit wasn't included. How do I add it after the rental and payment was made. I did add it in her payment amount but Sitelink prepaid it to the…
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Increasing insurance for tenant
Customer signed up for 2,000 insurance but now wants 5,000. Can someone walk me through how to do that?
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SiteLink STAND ALONE add tenants using Excel
I recently purchased a small self storage facility and want to add the existing tenants into SiteLink Stand Alone. Is it possible to import tenant data into an existing SiteLink Stand Alone system using a MicroSoft Excel Spreadsheet? Thanks for your help. Jeff
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I am only doing 1 year leases at my facility. How do I change this in sitelink?
I want make this the only option customers can select when leasing a unit
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Spell check capability in Notes
This was the answer in 2017: "So I asked our development team directly about spell check in Web Edition and here's the scoop: We have investigated this in the past and the solutions available are not reliable. While feedback is one core element of our continued growth, the team focuses on solid enhancements that ensure…
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Can SiteLink email all receipts for a day without individually sending each one?
When processing all the credit cards on file using auto bill we mistakenly did not request all the receipts to be emailed. Now that everything has been processed is there a way to email all the receipts from the 1st without sending each one individually?
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Taking ACH pymt at move in? Possible?
Can I take an ACH payment at initial move in? Thought there was a two key entry that made ACH show up in the drop-down payment box???
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Lease agreement Changes and how to notify existing tenants.
Just trying to find the best solution for notifying 1400 tenants of a new lease agreement.
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Manual, Multi-unit Invoices
Sitelink is literally one of the most powerful self-storage management software around, and we can't manually create an invoice for ONE account that has SIX, yes, SIX units?? This seems like it would be such a simple feature to implement. Not having this feature leads to a SIGNIFICANT amount of extra work on the manager's…
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Moving companies moving tenant out with tenant not being present
Does anyone allow moving companies to move out tenants without the tenant being present? If you do what additional paperwork, from the tenant, do you require? Do you allow them to move out tenants outside of office hours? What about returning the lock and keys? And, as often is the case, the moving company leaves a mess!…