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Credit's "grayed" Out?
Why is the credit's part under the Edit Charges & Payment grayed out? I seem to only be allowed to add the credit under the discount section.
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Entering Password / Logging In - Why can I not enter my password and hit ENTER?
As we all know, entering your password into SiteLink is as common as breathing. WHY ON EARTH do you have to type your password and then manually click Login? Has anyone found a way to be able to just type your password, hit the ENTER button on your keyboard, and not have to break pace everytime?
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Need some help getting started!
Hello Everyone. I have been working at my facility for a while now and unfortunately the property manager had a family emergency and to leave the company. So that moved me up to the property manager. I do know all the basics and more. I just want to make sure that I do the best job and make an impression on the owner when…
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Adding a credit to an account
Is there an easy way to add credit to a customers account?? I've done a search, and all I can find is an awkward method requiring adding "future charges", and a dozen steps to go through. Is there a better way that is not such a huge, convoluted mess? Granted; I just upgraded to Web Edition from a much older stand-alone…
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Sending Registered Emails from Siteling through Rmail
We use RMail to send Registered Email's to our Tenants for Past due Notices and Lien Notices. This verifies Proof of Delivery as well as Proof of Receipt and Opened by Recipient. It would be nice if Sitelink Web Edition allowed us to send Rmail on any or all Forms that we choose. Right now, the only letters that allow us…
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PayPal
Just curious if anyone uses paypal as a payment type. if so, is it independent of Sitelink?
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Move-Out: "Waive all fees dated after move-out date" Questions.
Hello Everyone, If you use the "Waive all fees dated after move-out date" option when moving out a tenant, could you please explain to me a bit what exactly this does? Does it waive the invoice balance, late fees, lien fees, etc? Thanks!
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split payments
Is there a way to take split payments in sitelink
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Does Anybody do Online Move Ins?
We use Sitelink's online move in portal and our app to have most of our tenants move in as we are 100% paperless. (if we must, we'll use MyHub but it is very clunky on our iPads) When I call Sitelink to see if they have features or offer feedback they say nobody does this so there's nothing in development. I find this hard…
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Unannounced update?
Just curious if anyone else has noticed some new items in sitelink? Doing a live update randomly just now and in the payments tab there is a column showing uninsured, also inside the payments screen they had a shield icon saying if they're current or not with insurance. Wondering what other changes anyone has found if any…
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How do I select specific units for a mailing?
I have a construction project going on in one area of my business, and want to send a message to the units adjacent to the construction. How do I accomplish that?
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Reports, Credit Card Payments, Passwords
Seems like just about Every Time I try to log in to my Reports-Credit Card Payments-Virtual Terminal Log In-User name-Password, I get locked out. (No, Cap Lock is not on.) The Error message will say, "either expired or wrong PW". I change & Update PW every month, so I know it is not expired.....3 tries, then....Lock Out.…
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GATE CODES
IS IT POSSIBLE TO HAVE A GATE CODE FOR INDIVIDUAL EMPLOYEES?
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TN LCD Panel For Refrigerated Container in stock
Our History 1. In 2002, Company was found in Nanshan district, Shenzhen 2. In 2005, Company moved to An Jing Heng Industrial Area, and setup LCM Fatory 3. In 2005, Company certificated ISO9001:2000 quality management system certification 4. In 2005, Company certificated ROHS 5. In 2009, Company established a big LCD plant…
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Exit Survey Comments
Where are the exit survey comments found? They aren't included in the Marketing History??
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Invoicing Question/Idea...
Does anyone know of a way to schedule e-mailed invoices to be sent to selected tenants other than thru registered e-mail service? If not, it would be a great tool for SiteLink coders to add to the software!
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how do i process a refund the same day the tenant moved in
Tenant just moved in online with cc and autobill setting. They called back and said they no longer wanted it and wants it cancelled. Which way do i credit her card back for the exact amount. I want to catch it before tomorrow. Thanks
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Does this happen to anyone else?
People come in to rent and have no ID or Driver's license but they are driving? I told a guy I could not accept an expired Driver's license and he was not allowed to drive on our property. He does not have a current ID and is not a legal driver and he gets mad at me
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How can I get data from the API to my website?
I'm creating a website for my facilities. Is there any documentation on how to use webhooks or the api on a website? I need up to date pricing and availability. I dont want to use the template that comes with sitelink. What are my options?
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Security Gate Programs
We currently use StorLogix/PTI, but they do not communicate most of the time with not denying gate access on delinquent units. I have to physically run program update daily to have them sync. We upgraded PTI, at their direction to solve the issue (at a large cost) and they still don't want to play together. Each one says…
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Auction
What does your business do when a tenant buys back their own unit.
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Security Deposit during transfer.
I did not receive an answer from customer support, so I'll ask here. Sitelink gives the option to increase the security deposit when transferring a tenant; however, I do not see how to decrease the deposit. I sometimes have a tenant spring cleaning and moving to a smaller unit and it would be nice to give their (sometimes…
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Gate setup
Is there a way to update gates in setup on my phone remotely? I can't seem to find. Thanks.
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Rate Increase Letters Help.
Good Day Everyone, When I do our monthly rate increases there is a section that shows the date from their last rate increase and the amount of the increase it was. However, I have been having to enter it manually rather than SiteLink doing it automatically. Is there an option for SiteLink to enter this automatically? It…